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A pioneer in the modern cleaning era, iRobot steps up as the first brand ever to introduce smart robot vacuums; an innovative invention that changes lives as we once knew it. With its highly capable research and development team, the brand has also ventured into designing cutting-edge mopping robots to counter the toughest of dirt and grime.

With a variety of Roomba robot vacuums to choose from, it can be daunting to ensure that you are making the right choice that suits your cleaning needs best. Hence, we have compiled several of our best-selling Roomba products with their respective features to ease your decision-making today!

Generally, there are 3 Roomba series available (high-end, mid-level, entry level) with varying price ranges and functionality suited for different cleaning settings. Common features across all Roomba robot vacuums include:

What makes iRobot Roomba so special?

With iRobot emerging as a popular brand for producing top-tier robot vacuum cleaners, people will surely be wondering, “What makes their products different from other robot vacuums out there?”. And this is where Roomba stands out from its other contenders.

True HEPA Filter

iRobot’s Roomba takes it to the next level by installing almost all of its robots with a true HEPA filter which makes them perfect for a truly clean home. With a 99.5% capture rate, Roomba vacuums are a lifesaver for allergy sufferers as it traps dust, allergens, dirt, mites and pet hairs. For comparison, Roborock E11-rated filter’s capture rate is only 95%.’

Patented Dual Multi Surface Rubber Brush

Roombas Dual Multi Surface Rubber Brushes2

Moving forward, Roomba is the only robot vacuum (have you seen 2 brushes on other brands like Roborock, Neato?) equipped with Dual-Multi Surface Rubber Brushes as of today. You will never find any other robots – aside from the Roomba line-up – that boast these brushes as they are patented only to iRobot. Which also means their future robots will be equipped with the same brushes (or maybe even better) to efficiently clean large areas and work together to clean floors; one brush loosens and agitates dirt, and the other moves in the opposite direction to extract and pull it in while simultaneously engaged directly with the floor no matter what kind of surface it is.

What can the iRobot HOME application do for you?

Irobot Roomba Home Application
iRobot Roomba HOME Application

The iRobot HOME app can go beyond just allowing you to manage and monitor your robot from the comfort of your smartphone. You can also customize and supervise your cleaning sessions via the Clean Map reports to visualize areas within your home that have been cleaned. If you wish to review your previous cleaning sessions, simply view your cleaning history in the application which will display all the tasks accomplished by the robot from start to finish.

Your cleaning history can also be used as a standard for further tweaking of your future cleaning sessions. Having trouble maintaining your robot in top-notch condition? Watch the tutorial videos available in the app to learn how to clean and replace filters, maintenance of the bin and many more! Your robot vacuum will also be constantly updated with the latest software, enabling you to enjoy any new features released by iRobot for a more comprehensive cleaning experience. The robot is also compatible on devices with Amazon Alexa and Google Assistant – you can now operate it with voice command without having to lift a finger!

iRobot Roomba s9 Series - Launched Late 2019

If you are on the lookout for the most premium of all robot vacuums, Roomba s Series takes the cake for being the best performer yet with its extravagant features that will surely delight your innermost cleaning needs! If all your answers to the following questions are a resounding yes, then search no more because this robot is the one for you.

1. iRobot Roomba s9

S9 1
iRobot Roomba S9

Having trouble with carpeted floors?

Irobot Roomba S Series Carpet Floors
Roomba s Series featuring Power Boost Technology

Packed with the Superior 3-Stage Cleaning System, it guarantees to provide the deepest clean yet by having an upgraded version of its power-lifting suction and brushes. Compared to the Roomba 600 series, these robots are operated by an advanced AeroForce system that delivers suction up to astonishingly 40X the air power to ensure no dusts will escape once they are lifted off. If you are having trouble with tricky carpeted surfaces, this series would be ideal for you since it boasts the new Power Boost Technology that automatically increases suction upon encountering carpets. Increased suction power at these targeted surfaces will allow removal of any embedded dirt, debris and pet hair within the carpets. Since the rubber brushes are paired with auto-adjusting cleaning heads, the robot can move with ease from hard floors to carpets while maintaining constant contact to its underlying surface.

Encountered many tricky edges and deep corners within your home?

Roomba S Series Perfect Edge Technology

If your home setting is as such, s9 is the perfect cleaning solution for these tough spots. Equipped with the new PerfectEdge Technology, the robot has advanced sensors that can accurately detect corners and edges. Specially designed Corner Brush with 5 arms will grab all dirt and debris along walls and deep corners to be swept up by the robot along its cleaning path. A new D-Shape design is also established in this robot along with s9+, purposely made for getting into deep corners and along edges more easily than the conventional round Roomba robots.

Cleaning is just one tap - or voice - away

The Smart Mapping Technology enables the robot to determine the best way to clean every room. With the iRobot Home App, the s9 creates a smart map that you can customize once the robot learns your space. You can label rooms, merge, split depending on your needs and choose which rooms to clean and when by using the app. Cleaning the house is easier with the use of Alexa and Google Assistant. All you have to do is simply make a request using your voice assistant or via the iRobot Home App to get it up and running in an instant.

2. iRobot Roomba s9+

IRobot Roomba S9+

As the plus sign signifies, Roomba s9 has a few more features than Roomba s9. The super-smart, self-emptying bot just keeps getting better at cleaning and navigating.

Advanced technologies for an advanced cleaning

If it’s a thorough clean you’re after, then there is no need to worry as Dual Multi-Surface Rubber Brushes are the secret. The unique Dual Multi-Surface Rubber Brushes don't get tangled with pet hair. Brushes adjust and flex to stay in constant contact with carpets and hard floors to suck everything from small particles like dust and dirt, to hair and large debris while high-efficiency filter traps pollen, mold and dust mite allergens. Working along with the superior 3-Stage Cleaning system and 40x the suction power allow brushes to lift, loosen, then eliminate debris and pet hair from deep within your carpets for a clean you won’t believe. For a cleaner look, Power Boost Technology is a great help by automatically increases suction to reach deep into carpets. 

Are your shedding pets giving you a headache?

Irobot Roomba S Series Pet Hairs

Leave your shedding hairs trouble behind with the rubber brushes that can collect a ridiculously large amount of hair while remaining tangle-free. This also allows for easier cleaning and maintenance of the rubber brushes following each cleaning. Like any other Roomba robot vacuums, the built-in high-efficiency filter can remove up to 99% of pet hair so that your pets can roam freely within the confines of your home without leaving any traces behind. Paired with the Anti-Allergen technology, 99% of all allergens will be trapped and immediately disposed into the bin with no chances of escaping.

Have you recently moved into a larger home?

Roomba S Series Imprint Smart Mapping
Roomba s Series featuring Imprint Smart Mapping Technology

With the newly upgraded Dual Multi-Surface Rubber Brushes that are 30% wider compared to the previous series, this robot vacuum can cover a more extensive area for thorough cleaning. With its ability to automatically recharge following a decline in its battery life and resume cleaning afterwards, you don’t have to worry about the robot not completing its task regardless of how large your home may be. You also get to reap the benefits of the latest navigation system developed by iRobot in this series; iAdapt 3.0 Navigation with Imprint Smart Mapping Technology. In addition to collecting over 230,400 data points per second to create a precise map of your home, your robot can now compartmentalize your home into different rooms and choose which rooms to be cleaned and when. This would be ideal for large houses with multiple rooms so that you can pick and choose which room to be cleaned to your liking.

Overloaded with school, work or life in general?

Roomba S Series Automatic Bin
Roomba s9+ featuring Automatic Dirt Disposal System.

If you are faced with an insurmountable amount of responsibilities at the moment, the thought of keeping your home clean would undoubtedly be the furthest from your mind. Therefore, you should be overjoyed to discover that your robot can be self-sufficient by cleaning after itself after completing its job via the Automatic Dirt Disposal System. The Roomba s9+ can empty on its own and has the capacity to hold 30 bins of dirt in an enclosed, disposable bag, so you don’t have to worry about cleaning up after your vacuum for weeks! The bin is washable and hence, guaranteed to last long if maintained properly. As mentioned earlier, the robot also takes matters into its own hand, automatically recharging and resuming its cleaning task whenever required. You can’t find a more intelligent and independent robot than this!

Roomba S Series Imprint Link Tech
Roomba s Series can link to Braava Jet M6 mopping robot for successive cleaning.

Realizing the dream of an automated home, the Imprint Link Technology allows these robots to be linked with the Braava jet m6 robot mop for automatic successive cleaning – vacuuming followed by mopping.

All the exorbitant features included in this series do however come with a steep price of its own, hence, it may not the robot vacuum of choice for every household. If you are looking for a more classic robot vacuum that can do a fine cleaning job for you without hampering your wallet, there are many other available options to choose from. However, if your home settings fit perfectly with the features provided by this series and you are resourceful enough, then it would be worth every penny to purchase this robot that does literally everything for you!

iRobot Roomba i Series - Launched Early 2019

If the Roomba s Series’ price ranges are a little too steep for your liking, this series offers a more competitive option while allowing you to enjoy all the rewarding features that accompanies it.

1. iRobot Roomba i7 and iRobot Roomba i7+

iRobot Roomba i7+

The most advanced filtration system built yet!

Roomba I Series Advanced Filtration System
Roomba i Series featuring a larger dustbin to increase dirt-trapping capacity.

With the launch of this series, iRobot has also developed an upgraded filtration system that works better than their high-performing AeroForce system. The newly improved system utilizes the smallest filter across all Roomba series, leaving room for a larger dustbin to effectively trap more dirt.

Premium cleaning experience because you deserve nothing less.

Roomba I Series Premium Cleaning Experience

Revel in the improved suction power that delivers 10X the air power compared to Roomba 600 series and Aerovac System to make cleaning more efficient than before. The accompanying Dual Multi-Surface Rubber Brushes with their auto-adjusting cleaning heads will also keep the robot deeply embedded to carpets and hard floors. The specially designed Edge-Sweeping Brush allows easy maneuvering into deep corners and along edges for thorough cleaning of every nook and cranny of your home.

A brainy robot to complement your smart home.

Roomba I Series Imprint Smart Mapping
Roomba i Series featuring Imprint Smart Mapping Technology

With the upgraded iAdapt 3.0 Navigation system integrated with “Imprint Smart Mapping” technology, your robot can be conditioned to adapt quickly to its surroundings and choose the best route for cleaning within your home. An added feature in this recently introduced navigation system includes the robot’s ability to choose which rooms to be cleaned and when for targeted cleaning. You can establish your own visual landmarks to monitor where the robot has been and where it has yet to clean. To further enhance your cleaning experience, the new Auto-Recharge and Resume feature also enables your robot to intelligently detect its battery level and halts its cleaning process when the battery is running low. It will then dock at its charging area to be fully charged and resume cleaning wherever it left off.

Roomba I Series Automatic Dirt Disposal System
Roomba i7+ featuring Clean Base Automatic Dirt Disposal System

The Roomba i7+ can additionally empty itself after completing its job, with the capacity of filling the bin up to 30 times before you need to manually dispose of the dirt. All thanks to the latest Clean Base Automatic Dirt Disposal System introduced by iRobot! You can now keep your mind off cleaning your home for weeks without needing to worry about your robot’s upkeeping. Since the dustbin is washable, your robot will be expected to last long under proper maintenance. A slight drawback to this series would be that the dust canister in the Clean Base system requires periodical replacement to maintain the robot’s excellent cleaning performance.

Roomba I Series Imprint Link Tech
Roomba i Series featuring Imprint Link Technology

Like the Roomba s Series, Roomba i7/i7+ can also be connected to the Braava jet m6 robot mop for mopping after your floors have been thoroughly vacuumed.

Still wondering if this is the series for you?

If you resonate with these following scenarios, it is a definite tell-tale sign that you should wait no further to pursue the robot vacuums in this series.

2. iRobot Roomba i3 and iRobot Roomba i4 - Launched Mid 2020

View Larger Image 1
iRobot Roomba i4

Both the Roomba i3 and i4 Robot vacuums are well-known wonders that can help you keep your home clean and tidy whether you need a strong, powerful clean or just need to pick up a few crumbs that have been left behind after dinner. The i3 is a simple and effective robot vacuum while on the other hand, i4 is very similar to i3 except that it has a slight improvement which is 2 more filters equipped on i4, meaning it can trap and contain more dust.

Powerful performance that will blow you away

The brush system and suction system this robot vacuum uses are both excellent, very powerful and very efficient rewarding you a comprehensive clean all thanks to 10X Power-Lifting Suction and Dual Multi-Surface Rubber Brushes that pull in dirt, debris, and pet hair from wherever it hides, along with an Edge-Sweeping Brush to take care of the details. By having these systems, you are able to vacuum on hard floors and soft floors, ensuring that those floors are well-cleaned. Patented Dirt Detect™ Technology helps your robot find the dirtier areas in your home, like high-traffic spots, and cleans them more thoroughly until it senses lesser particles in that area.

On top of that, both robots are installed with an ultra-smart navigation system that maps out your home and cleans in neat rows thanks to its tracking sensors that know the difference between your hard floors and carpets. With Reactive Sensor Tech too, it knows exactly where it will and won’t fit, so you’ll never have to retrieve it from a tight corner or save it from an edge that could damage it. When it starts running low on power, it will return to dock and recharge before picking up where it left off.

iRobot Roomba 900 Series - Discontinued

If the lower-end series no longer holds the candle for your cleaning standards and you are looking to venture into an upgraded robot vacuum, this series is the ideal steppingstone for you. Equipped with just the right amount of premium features you need without being overly intimidating, these robots will get the job done for you for a more satisfactory clean!

1. iRobot Roomba 980

iRobot Roomba 980 robot vacuum review: The Alexa and Google Hom
iRobot Roomba 980

While the 960 has some really great features, the additions that 980 brings to the table really increases the overall cleaning performance and capability to service larger spaces.

Premium cleaning system.

Roomba 900 Series Edge Sweeping Brush
Roomba 900 Series featuring Edge-Sweeping Brush

Specifically designed to complement homes with pets, this series is packed with a highly effective filter that can trap 99% of all dust, dirt and pet allergens. The accompanying tangle-free dual multi-surface rubber brushes will efficiently capture all pet hairs while requiring minimal brush maintenance. Paired with the auto-adjustable cleaning heads, this robot is perfect for cleaning all floor types; from carpets to hardwood floors. You will have no trouble getting into corners and edges of your home as well with the Edge-Sweeping Brush specifically designed to tackle dusts and dirt in these tricky spots. Compared to the lower tier series that are still using the conventional Aerovac Suction system, this series introduces an upgraded AeroForce System that delivers 5X increased suction power for a more powerful clean!

Are your carpeted floors giving you distress?

Roomba 900 Series Power Boost Technology
Roomba 900 series featuring Power Boost Technology for carpet cleaning.

Worry no more while Roomba 980 comes to your rescue with its exceptionally added features designed specifically for tackling tricky carpeted surfaces. This robot vacuum can provide double the suction power of Roomba 960 which is up to 10X the air power when Performance Mode is activated. The encrypted Power Boost Technology will also automatically increase suction power upon encountering carpeted surfaces, keeping your floors doubly cleaned!

2. iRobot Roomba 960

Amazon: iRobot Roomba 960 Robot Vacuum as Low as $415.99 Shipped (w/ Wi-Fi  Connectivity) - Hip2Save
iRobot Roomba 960

One of iRobot’s upper-tiered offerings, this robot vac includes Wi-Fi connectivity, camera navigation, voice control, and a smartphone app that provides alerts and detailed cleaning reports.

A robot more brilliant than most!

Roomba 900 Series Dirt Detect Technology

With the upgraded iAdapt 2.0 Navigation System, the robot can seamlessly navigate your home and decide for itself the best cleaning route to take on. Meanwhile, it will also constantly keep track of its location to prevent unnecessary repeated cleaning or missing of any spots, guaranteeing an efficient and speedy cleaning session! However, this series is not accompanied by the newly implemented Imprint Smart Mapping technology that enables your robot to perform targeted cleaning of specific rooms in your house. It may well be a drawback for those who are inclined to schedule their cleaning by rooms. Nevertheless, the robot is still as equipped as ever to deliver a comprehensive clean even without the added feature. With the new Advanced DirtDetect Technology, the previously built-in sensors are upgraded with increased sensitivity level that will distinguish high-traffic areas within your home to allow the robot to clean more thoroughly at said areas.

The ideal choice for larger homes.

Roomba 900 Series Extendable Run Time
Roomba 900 series featuring longer battery life for more efficient cleaning.

If you happen to have a spacious living area within your home, you will luck out with this series as it has an extendable run time up to 75 minutes for Roomba 960, and an astounding 2 hours in the case of Roomba 980. With its ability to work continuously within these timespans, it can complete its job with ease without needing to recharge midway through cleaning. Nevertheless, this series still encompasses the Auto-Recharge and Resume feature where your robot will automatically dock at its charger to be fully charged when its battery is running low and proceed with cleaning afterwards.

Is this the right series for you?

All Roomba series developed by iRobot are designed with a targeted group of patrons in mind, including but not limited to pet owners, those with hypersensitive health issues and most importantly working citizens without the luxury of having maids at home. The Roomba 980 robot vacuum additionally targets audiences with troublesome carpeted floors situation by delivering superb features such as Power Boost technology and upgraded air suction power that work wonders on carpets! Longer running time up to an overwhelming 120 minutes makes this series perfect for those living in large houses as your robot can cover a wider space with a single charge.

iRobot Roomba e Series - Launched Late 2018

This is one of the more affordable, mid-level Roomba series developed by iRobot with excellent cleaning performance that will meet your every expectation. If you deem the earlier mentioned premium features unnecessary for your household and are simply looking for a robot that can keep your home spotless, this would be the ideal series for you. You should be noted that Roomba e6 is an improved and updated model of Roomba e5; it has the same power and specs, a running time up to 90 minutes, Wi-Fi connectivity, wireless control but comes with an additional two virtual walls and an extra filter which weren’t in e5. 

1. iRobot Roomba e5 and iRobot Roomba e6

The iRobot Roomba e6 robot vacuum gets a cool $50 price cut on Walmart
iRobot e6

Premium cleaning that you deserve.

Roomba E Series Premium Cleaning

This series utilizes an advanced filtration system, identical to that of Roomba i Series which has a smaller filter compared to the older AeroForce filter. This leaves room for a larger washable dustbin that can accommodate more dirt for thorough cleaning of your home. It also works brilliantly on carpets and hard floors, a well-known feature across all Roomba series owing to the highly functional Dual Multi-Surface Rubber Brushes and their accompanying auto-adjusting cleaning heads. Instant readjustment of the brushes’ positioning ensures that they remain deeply engaged to the surfaces underneath so that no spots will be missed during cleaning. The uniquely designed rubber material of the brushes is also very flexible, keeping them firmly adhered to the ground regardless of how uneven it may be. Compared to Roomba 600 Series and the older AeroVac filtration system, this series provides an enhanced suction performance at 5X the air power for better trapping of dirt and dust.

The Einstein of smart robot vacuums.

Roomba E Series Dual Mode Virtual Barrier

With the aid of iAdapt Navigation and vSLAM technology, the robot can intelligently navigate your home to clean your floors thoroughly. This series also has an additional Memory Mapping feature that enables the robot to establish its location and identify where it needs to go next. If you wish to keep your robot away from certain rooms in your home during cleaning, the Roomba e6 also has built-in Dual Mode Virtual Wall Barriers that allows you to construct No-Go areas that are out of bounds for your robot. With the capacity to run up to 90 minutes, this series is ideal for keeping a large home clean in a single charge. However, this series lacks the auto-recharge and resume feature, hence, it must be fully recharged before gearing up for another cleaning cycle. The inability to resume cleaning amid charging may lengthen your cleaning session as compared to the premium series.

iRobot Roomba e Series - Yay or Nay?

It is a cost-effective series that shares many similarities with the Roomba i Series in terms of features and cleaning abilities. An improved and updated model of Roomba 890, this series fits those who are looking for a robot vacuum with fancier features whilst remaining economical in terms of pricing. The use of an advanced filtration system like that of Roomba i7/i7+ makes this series compatible for dusty homes, pet owners and consumers with delicate health issues such as bronchial asthma and hypersensitive airways. Longer running time at 90 minutes makes this series perfect for complete cleaning of larger homes without concerning about the need to recharge amidst its job. If your hands are fully tied with commitment to your studies, career or life in general, let the smart robot vacuum ease your house-keeping burdens by doing all the cleaning for you. Meanwhile, you can sit back and enjoy the luxury of returning to the comfort of your clean home after a full day’s work.

iRobot Roomba 800 Series (iRobot Roomba 890) - Discontinued

iRobot Roomba 890 deal: Save big on this best-selling robot vacuum today  only
iRobot Roomba 890

If you are ready to take a leap into the world of robot vacuums and fancies an advanced model that is not overwhelmingly pricey, Roomba 890 may be the ideal start for you. It provides a more conventional approach to cleaning with just the right number of features, excluding the complicated mechanics that usually accompanies high-end models.

Advanced triple-stage cleaning system.

Roomba 890 Premium Cleaning Experience

Roomba 890 pioneers the AeroForce System in the Roomba series and has since served as the benchmark for upgraded filtration systems across all iRobot smart vacuums. With a powerful suction capacity at 5X the air power compared to Roomba 690, all dirt and dust will be effectively captured with no chances of escaping. Accompanied by an improved AeroForce extractor brush that is tangle-free, Roomba 890 is ideal for homes with shedding pets to remove any traces of your pet hair from plain sight. These brushes are also easily maintained with longer lifespan since they do not get knotted with dirt, dust or hair. They are further paired with auto-adjustable cleaning heads that can adapt the robot’s height to match different floor surfaces, ensuring that it remains deeply engaged with both carpets and hard floors. All the dirt trapped by the robot will be removed via a high-efficiency filter that disposes up to 99% of dust, mites and allergens as small as 10 microns.

Tough-to-beat talents!

Roomba 890 3.6 Inches Tall
Roomba 890 easily navigating tricky spots with its optimal height of 3.6 inches.

Governed by a set of advanced technologies, Roomba 890 is a Wi-Fi connected robot vacuum that can be easily operated via smartphone so that you can schedule your cleaning sessions even away from home! Packed with an iAdapt Navigation system, it can make more than 60 decisions per second to move along your home smoothly without bumping into obstacles. The DirtDetect Technology also enables it to intelligently pinpoint high-traffic areas within your home and prompt the robot to clean these spots more thoroughly. Designed to be extremely agile and flexible at just 3.6 inches tall, it can navigate hard-to-reach areas such as beneath beds, sofas and other furniture. The Auto-Recharge feature available in Roomba 890 also enables it to automatically dock at its Home Base charging station to recharge at the end of its cleaning cycle or when its battery is running low. Compared to Roomba 690, it has a larger coverage area to an astounding 1200-1800 square feet; perfect for cleaning of larger homes.

Is iRobot Roomba 890 the one for you?

iRobot Roomba 600 Series

1. iRobot Roomba 690

irobot roomba 690
iRobot Roomba 690

Claiming the top of the Roomba 600 series, Roomba 690 pioneers the robot vacuum wave by becoming one of the first smart cleaners designed by iRobot. If you are new to the concept of smart home cleaning and eager to experiment with a robot vacuum that provides a simplistic cleaning approach, this is the ideal fit for you. Excelling at providing the best value buy, you can enjoy all the features packed in this neat little device without breaking your bank.

Patented 3-stage cleaning system.

Roomba 690 Patented Cleaning System

iRobot kicked off its patented 3-Stage Cleaning System with Roomba 600 series, featuring the highly sought-after Roomba 690 robot vacuum. The system consists of highly functional Dual Multi-Surface Brushes, Edge-Sweeping Brush and vacuum suction to lift off dirt of any sizes from carpets and hard floors. The Multi-Surface brushes work in pairs, first loosening and lifting dirt off the floor followed by the second brush which accelerates debris into the suction channel. Designed to tackle uneven surfaces from carpets to hard floors, the robot can adjust its height to the surface underneath with its auto-adjustable cleaning heads, ensuring constant contact during cleaning.

Leave your cleaning days behind!

Roomba 690 Wifi Connected

Worry no more about having to manually upkeep your household’s cleanliness and let Roomba 690 do the work for you from start to finish. Manage the Wi-Fi connected robot vacuum through the iRobot HOME App available in your smartphone even when you’re away from home. Better yet, Roomba 690 is also compatible with devices such as Amazon Alexa and Google Assistant; you can now operate the robot from the comfort of your couch through voice command.

A smart robot that fits your smart home.

Roomba 690 Bump And Correct Approach
Roomba 600 series cleaning with the "bump-and-correct" technique.

Roomba 690 owes its high cleaning performance level to the patented DirtDetect Technology which is packed with extremely sensitive sensors to distinguish concentrated areas of dirt. Upon encountering these tough areas, the robot will be prompted to clean harder, ensuring no spots are missed. Unlike the higher-end Roomba series, this robot vacuum is not supported by a navigation system. Since it is void of a memory feature, Roomba 690 is incapable of navigating and mapping the layout of your home during cleaning. Hence, it must rely on dirt detection and the conventional “bump-and-correct” approach towards cleaning. This approach literally means that the robot will move and clean on its own accord, meanwhile redirecting its cleaning path if it encounters any obstacles. It can make more than 60 decisions per second to adapt to its surroundings for an efficient cleaning cycle. Since the task of memorizing your home’s layout is out of the picture, this robot vacuum tends to clean slightly quicker than the other Roombas that do contain a memory feature. Packed with the Dual Mode Virtual Wall Barrier, you can also customize No-Go areas at home that are restricted to your robot to have a more targeted and efficient cleaning experience. Roomba 690 has the capacity to run up to 90 minutes before automatically docking and recharging. This extendable run time makes it the perfect choice for cleaning of large homes with spacious living areas. Following the completion of a cleaning cycle or when its battery is running low, it will intelligently return to its Home Base for recharging.

Who should buy the iRobot Roomba 690 Robot Vacuum?

2. iRobot Roomba 664

iRobot Roomba 664 Robot Vacuum Cleaner - Best iRobot Malaysia Robot Vacuum  Distributor
iRobot Roomba 664

Sleek, slim, stylish, extremely powerful and as innovative as they come, the iRobot Roomba 664 robotic vacuum cleaner navigates through your house, cleaning it, tracking its location and then automatically recharges when required! Sounds too good to be true but this vacuum does it all and can run for up to 120 minutes. Cliff-detect sensors help to detect stairs and drop-off spots to avoid it from tumbling over; sparing you the need to walk over and fix its position let alone worrying over damage. You can even schedule when you would like the iRobot to clean using the iRobot App.

Not a speck of dust can escape

The 3-stage cleaning system delivers up to 50 percent more cleaning performance with the presence of an edge brush, glue brush and fur brush installed in Roomba 664. Furthermore, the edge-sweeping brush is specially designed at a 27 degrees angle to sweep every debris away from every crook, edges and corners it could reach guarantee a thorough cleaning. Equipped with two main cleaning brushes, one to loosen dirt and the other to pick it up, the brushes work together to grab and remove dirt, hair and large debris from your floors including concentrated areas of dirt such as high-traffic zones of your home in which dirt-detect sensors will alert the robot vacuum to focus on that specific area and work harder. All types of floor receive no mercy from this robot as the auto-adjust cleaning head automatically adapts height to keep the multi-surface brushes in close contact with different floor surfaces, effectively cleaning carpets and hard floors. 

Built with a 9.2cm slim design, this robot just has the right size to fit under furniture making it perfect for cleaning under sofas, beds and kickboards without getting stuck; not to mention its full suite of intelligent sensors enable the robot to intelligently navigate around and under furniture to do their cleaning.

And there you go! A full list of top recommendations of iRobot Roomba robot vacuums in Malaysia to complement your home. Packed with highly versatile features in each of its series, you can take your pick of which robot vacuum cleaner that suits your cleaning needs the most. Have you gotten one for yourself? Let us know how it works out for you in the comment section down below!


Alexander. (2020, October 7). IRobot Roomba i3 vs. i4 Robotic Vacuum Cleaners. Retrieved October 20, 2020, from https://www.householdme.com/roomba-i3-vs-i4-robot-vacuums/

iRobot® Roomba® i4 (4150). Retrieved October 20, 2020, from https://store.irobot.com/default/roomba_i4/i415020.html

iRobot Braava robot mops rise as another top-of-the-line series designed by iRobot to complement the Roomba series in keeping your home shiny and spotless. This series features 3 models of robot mops; Braava m6, Braava 380T and Braava jet 240. Each are uniquely designed with stunning features guaranteed to fascinate and delight your every cleaning need. Especially invented to target sticky clutters and greasy surfaces, you can count on these robot mops to provide a gleaming home to live in. Advanced built-in hardware and frequent software updates available in this series also enable consumers to enjoy newly added features in these models; improving the robot’s functionality over time.

General features across the Braava series includes:

If you are on the search for the perfect mopping robot to match your home settings and cleaning needs, the following features outlined for each model in the Braava series should help ease your decision-making.

iRobot Braava m6 Robot Mop

Featuring multiple advanced features, iRobot Braava m6 robot mop is an exclusive invention that blows the conventional mop out of the water. The most advanced robot mop developed by iRobot yet, the m6 is possibly the epitome of perfection in the mopping robot industry.

Cleaning has never been easier!

Irobot Braava Jet M6 Precision Jet Spray

The newly added Precision Jet Spray feature enables Braava m6 to accurately spray water over dirty surfaces to loosen the stubbornest of dirt and grime, meanwhile keeping away from furniture, rugs or wall. Hence, you can keep your home clean without having to worry about collecting water puddles at unwanted areas. There are 2 mopping pads provided in this model – Wet Mopping pads and Dry Sweeping pads, both of which are suitable for cleaning of hard floors including hardwood, tile and stone. Simply attach your desired cleaning pad and m6 will automatically select the right cleaning mode for you. Wicking fibres are used in the wet mopping pad to loosen sticky messes, grime and grease. Meanwhile, the dry sweeping pad utilises electrostatic force to capture dirt, dust and hair. Ensure that the water tank is fully filled with water prior to wet mopping for guaranteed excellent cleaning results. Then, simply press the CLEAN button on your iRobot HOME App or the mop and you are good to go! If you wish to have fragrant floors, you have the option of adding Braava jet Hard Floor Cleaning Solution into the water tank as well.

A brainy mop that thinks on its feet!

Irobot Braava Jet M6 Efficient Cleaning Pattern

This model boasts the latest navigation system, iAdapt 3.0 with Imprint Smart Mapping Technology that can map your home’s blueprint precisely allowing it to cruise smoothly through your home. Built specifically for large homes with complex layouts, the additional mapping feature can further compartmentalize your home into different sets of room for targeted cleaning of intended rooms. Braava m6 is the largest mopping robot designed by iRobot yet, making it ideal for large homes with wide living area. At a dimension of 10 x 10.6 x 3.5”, it has the capacity to cover a larger surface area within a shorter timespan for efficient cleaning of massive homes. The model’s Maximized-Edge Design also enables easy maneuvering along edges, deep corners and tricky spots to ensure no areas within your home are left uncovered. Braava m6 is currently the only robot mop in the Braava series that can be powered by iRobot HOME App and voice control through Amazon Alexa or Google Assistant. Hence, if you intend to operate your robot from the comfort of your couch or away from home, this would be the ideal choice for you. Adopting the same Auto-Recharge and Resume feature available in the Roomba series, m6 can automatically dock at its Home Base when its battery is running low or after completion of a cleaning cycle. You need not worry about your cleaning cycle being intervened as the robot will intelligently resume cleaning wherever it left off after full recharging. Unlike other robot mops in the Braava series, Braava m6 can run indefinitely without a premeditated run time owing to the Auto-Recharge and Resume feature.

Roomba S Series Imprint Link Tech 1
iRobot Braava m6 featuring Imprint Link Technology with Roomba i and s Series

The additional Imprint Link Technology is also capable of connecting Braava m6 and Roomba i7/s9 in a single interface. You can now schedule your robots for automatic sequential cleaning – vacuuming followed by mopping for a doubly cleaned home!

The exorbitant features that accompanies Braava m6 do however make it one of the priciest mopping robot in the current market. If your home settings do not require these additional features, Braava 380t and Braava Jet 240 are less expensive alternatives to be deliberated. However, if the premium features of the m6 have picked your interest and proves beneficial for you in the long run, it would be a mighty well robot to invest in.

Should you buy the iRobot Braava m6 mopping robot?

iRobot Braava 380T Mopping Robot

iRobot Braava 380t is an advanced robot mop with premium-packed features to ease day-to-day housekeeping chores. One of the higher end mopping robots in the Braava series, it provides the highest cleaning quality and performance to satisfy your cleaning whims.

Premium yet straight-forward cleaning solution.

iRobot Braava 380t operates via the Pro-Clean System, an advanced cleaning system that encompasses a triple pass mopping action which will guarantee efficient removal of potent dirt and grime from hard floors such as hardwood, tile and stone. 2 cleaning modes can be manually selected in this model; dry sweeping and wet mopping. As the name suggests, no water or cleaning solution is required in the dry sweeping mode. This mode enables the robot to move up and down in a straight line across each room it cleans. In the meantime, the wet mopping mode will cover the same area in a repetitive cleaning motion to ensure all sticky dirt and grime are effectively lifted off the floors before moving to a new area. If you wish to have a fragrant finish to your home, you can additionally add Braava jet Hard Floor Cleaning Solution into the water tank for wet mopping. Its operation is truly a matter of child’s play as you only need to attach a cleaning cloth and press the MOP or SWEEP button to see your robot come to life!

Irobot Braava Jet 380t Cleaning Cloth

iRobot Braava 380t also boasts cost-effectiveness in terms of its maintenance as it is compatible with an array of cleaning cloths, be it the reusable iRobot microfiber cloths or any other disposable cleaning cloths.

A smart mopping robot for a smarter home.

Irobot Braava Jet 380t Cleaning

With an advanced iAdapt 2.0 Navigation system that utilises built-in camera and sensors, leave it to Braava 380t to smoothly navigate the entire floor plan of your home without any hitches. This model includes additional North Star navigation cubes that must be placed in a strategic location in the room during cleaning. The cubes will shoot a signal off the ceiling in that room that will be picked up by Braava 380t. This enables the robot to track its precise location within the room and establish an efficient cleaning route. It will also intelligently manoeuvre itself around obstacles and under furniture, providing a speedier clean compared to older robots that rely on the “bump and continue” approach. The new Maximized-Edge Design that accompanies this model allows easy tackling of tricky areas including deep corners, edges and under furniture. Unlike most conventionally round robots, the square design enables Braava 380t to get in proximity with adjacent walls, corners and edges for a comprehensive clean. Built specifically for the comfort of cleaning massive homes with wide living spaces, this model has a larger cleaning coverage compared to Braava Jet 240. In dry sweeping mode, Braava 380t can cover an area as large as 1000 square feet in a straight line. Meanwhile, the wet mopping mode allows the robot to cover about 400 square feet in a back and forth cleaning motion. Also, its extendable battery run time up to 210 minutes in sweeping mode and 150 minutes in mopping mode gives the robot ample time to mop your floors and cover a wider ground within your home.

iRobot Braava 380t is indeed one of the more extravagant mopping robots available in the market. Hence, expect to pay a hefty price to be able to enjoy the premium features included in this model. However, if you find this robot fitting perfectly to your cleaning needs, we can guarantee that Braava 380t is worth every penny in the long run given its powerful cleaning performance. Capable of keeping your home spotless daily, it may well be a value buy all around.

Is iRobot Braava 380T robot mop the right choice for you?

iRobot Braava Jet 240 Robot Mop

If you are new to the concept of smart cleaning devices or is simply looking for an economical mopping robot to keep your home tidy and clean, Braava Jet 240 would be the ideal steppingstone for you. This robot mop is great for keeping your floors sparkling between bouts of deeper cleaning sessions.

The most simplistically elegant cleaning approach yet.

Irobot Braava Jet 240 Precision Jet Spray

iRobot Braava Jet 240 operates via the patented Superior Precision Jet Spray and Vibrating Cleaning Head features that enable precise distribution of water over concentrated areas of dirt, stains and grime while keeping away from rugs, furniture and walls. This model also features Automatic Selection of Cleaning Modes whereby the robot intelligently chooses the correct cleaning mode based on the mopping pad attached to it. You can choose from a total of 3 cleaning modes, each with its own unique cleaning pad – wet mopping, damp mopping or dry sweeping- to suit the convenience of your cleaning requirements. The material of cleaning pads used complements well with mopping and sweeping of finished hard floors such as hardwood, tile and stone. In the wet mopping mode, Braava Jet 240 can perform a triple pass cleaning motion to effectively lift off the stubbornest of dirt, stain and grime. Meanwhile, a single pass will be made in the dry sweeping mode to lift off dust, dirt and pet hairs. For a fragrant home, add Braava jet Hard Floor Cleaning Solution into the water tank provided prior to mopping. With the newly added Pad Eject button available, you no longer have to worry about getting your hands dirty while removing the cleaning pads.

A brilliant companion for your smart home.

Irobot Braava Jet 240 Premium Cleaning

As with all models in the Braava series, Braava Jet 240 also utilizes the squared Maximized-Edge Design to get close to adjacent walls, corners and edges for thorough cleaning of these hard-to-reach places. Additionally, this model is particularly small and nimble, making it easy to navigate the smallest of spaces that might otherwise not get cleaned. It can also make a full 360-degree turn, allowing it to smoothly maneuver around furniture and other obstacles for a speedier cleaning cycle. Powered by the iAdapt 2.0 Navigation System, Braava Jet 240 can seamlessly navigate the entire layout of your home and device the best cleaning route for an efficient cleaning cycle. With the additional built-in Virtual Wall Mode, you can now construct an invisible boundary to keep your Braava jet in an enclosed space even in rooms without doors, such as kitchens and entryways. With its cleaning coverage that spans a total of 200 square feet and battery run time of 30 minutes, this model would be ideal in assisting the cleaning of small, cozy homes.

Despite being able to ease your housekeeping burden, Braava Jet is still not a match for the traditional mop given its relatively small size and cleaning power. However, it could still be a nice addition to your home if your floors are rarely dirtied to the point of needing constant thorough mopping. One thing’s for sure, there is no physical labour needed in using this mop. Simply attach your desired cleaning pad, press the CLEAN button and watch the robot does the work for you. Maintenance wise, Braava Jet 240 is known to require more cleaning pads since it operates with 3 different cleaning modes. However, you always have the option of trading the iRobot’s cleaning pads with store-bought washable pads that are not only recyclable but also more cost-effective in the long run.

Does the iRobot Braava Jet 240 mopping robot fits your cleaning needs?

We hope this list of top recommendations of iRobot Braava series in Malaysia can help ease your decision-making in purchasing your very own robot mop! Which of these mopping robots suit your homes' settings and cleaning needs best? Let us know your thoughts in the comment section down below!

Cleaning! Sweeping! Mopping!

Young Woman Hates Cleaning The House
Young Woman Hates Cleaning The House

The feeling is 10X worse right after a long tedious day at work. Life should be fun. Enjoyable.

You Only Live Once → YOLO.

I say ditch all the mundane tedious house chores! We gotta evolve! But how?

There are ONLY 3 Options:

  1. Clean yourself
  2. Ask your family members to clean (Smart, cheap and can bonding!)
  3. Hire a full time maid/domestic helper
  4. Get a Robot vacuum

Out of the 4 options, I think the robot vacuum option is the most balanced one as first, you don't have to spend a bomb feeding someone under your roof, and secondly, you don’t have to do the house chores yourself. Double Win. Yay  ✌

You don’t have to see your family members giving you the sour face either. Triple Win I say! HAHA

So today I will be sharing a few tips on what to look for before you buy your very first robot vacuum. This will act as a general guideline without going into too specific details. We will save that for another day.

Generally, we regard the purchase of a robot vacuum as a significant investment into our home as robot vacuum is not relatively cheap compared to other home appliances such as toaster, oven etc.

A wrong purchase might destroy your first impression on the wonders of a robot vacuum.

And even worse is letting your other half nag at you for making such silly purchase.

So without further ado, follow us as we guide you on your very first robot vacuum purchase!

1. Identify Your House Size

This is the most important step. Do not skip this step. 

First, study how big your house is before you start searching for robot vacuums. As every brand has a wide range of robots to cater for different household needs.

For example, most entry level robot vacuum could only cover 1000sqft space as it does not have a “Recharge & Resume” feature which is only available in the top range robots.

So if you live in a house that is below 1200sqft, it is very likely the entry level robot vacuum will do the work fine for you. Unless of course you are looking for extra advanced features such as stronger suction power, systematic navigation, zone cleaning and so forth.

But if you are living in a hugeeeeee house (1800 sqft and above), you will need to look for robot vacuums that have “Recharge & Resume” feature.

Why do I say so?

That is because, the running time of a robot vacuum is determined primarily by the battery capacity. Technically, a bigger battery power will enable the robot to clean for longer hours, but it does not make sense to fit a super large battery into it just for this purpose. This is where the “Recharge & Resume” feature comes into play.

With this feature, the robot is able to identify and map your floor layout enabling it to remember which area has been cleaned and which has not been cleaned yet. With this mapping, once the robot detects that it’s running low on battery, it will return to its home base for a recharge. Once the battery is charged, it will resume from where it left off. All of this is done automatically without any human intervention. You just sit back and relax.

2. Do You Have Pets?

Dogs are Man’s Best Friend.

Pets are Man’s Best Friend. 

As much as we love them, we can’t deny that sometimes we are still annoyed with their excessive fur shedding (seasonal) and their furballs rolling right in front of your eyes. Ha!

We would strongly recommend looking for a robot vacuum that has stronger suction power to pick up even the thickest furballs on the floor.

With great power, comes great responsibility.

With great suction, comes great noise. AFAIK, Neato probably has the strongest suction power in the market, and they are the noisiest in the whole pack. Technology has improved a lot these days, but the general idea is still the same.

An example: A high powered-petrol car produces loud engine noise as well. Think Ferrari.

Besides having strong suction power, you should (highly recommended) to get one with HEPA filter.

In short, a HEPA filter traps 99.7% of the air particles such as pollen, mold, etc to keep the air within your home fresh and clean. We will explain this further in our next point.

The next additional feature that pet owners might want to consider is the brush attachment. With the traditional roller bristle brush, hairs or furs get tangled easily and it might be a tad of a hassle to clean it up. Usually you will have to take a pair of scissors and cut through the lump of hairs. Some brands do provide a special hair cutter for their brushes.

So what can be the better hassle free way? 

There are 2 more different types of brush attachment in the market. First is iRobot Aeroforce Tangle Free Extractor Brush and the other one is Vacuum Port Suction only attachment.

The Suction Port Attachment looks as below:

Using the attachment, all dust and hairs will be sucked into the dustbin directly. Such attachment are usually seen on China brands like iLIFE, ECOVACS.

The only downside is if there's a slightly stickier mess on the floor, the suction strength alone will not be able to pick it up compared to the brushes style. There could be multiple arguments regarding the effectiveness of such attachment, but we have not seen the more popular brands adopting it. Top brands are still relying on brushes to maximize floor cleaning. That brings us to the next brush technology from iRobot.

The iRobot Aeroforce Tangle Free Extractor Brush is their most revolutionary design to date. It is only available for higher end models, starting from the 800 Series (Roomba 890, 880, 860), Roomba 900 Series (Roomba 980, 970, 960), Roomba e Series (Roomba e6, e5), Roomba i Series (Roomba i7, i7+), Roomba s Series (Roomba s9, s9+).

The iRobot Extractor Brush comes in a pair to create a dual force cleaning effect on the floor. The newly designed brush has grooves on it that breaks down hairs into smaller parts while cleaning. The shorter hair/fur is now easier to be sucked into the dustbin.

WARNING: for long hair or furs, the extractor might not be able to do a great job in keeping it totally tangle free. But from many of our customers' feedback, the new rubber extractor does a pretty good job in terms of less tangled hair on the rubber brush.

There is also a downside of the rubber brush. After a prolonged usage of the rubber brush, it might get worn out and need a new replacement usually around 1-2 years time, depending again on how you use it.

So for non-pet owners, what do I need?

Well, the core idea is still the same, you should look for strong suction power. HEPA filters are a good addition if your budget allows it as only top tier brands comes with HEPA filter and we will go through it in our next point.

3. Do You Suffer from Allergies?

Sinusitis (runny stuffy nose, sneezing, morning flu) and atopic dermatitis (itchy or rash on skin) are pretty common allergies.

These are caused usually from allergens such as dust mites, mold, animal dander.

We can’t do much about it as technically there is NO CURE for allergies


Nobody says we can't do anything to alleviate our symptoms!

So how does a robot vacuum help alleviate allergic symptoms?

A good robot vacuum will come equipped with a HEPA filter system. Also for your information, only a select few brands (iRobot, Neato, Dyson) in the market truly offers HEPA filters for their robot vacuum. Most of the other China brands are using non-HEPA filters. They usually claim it's a High-Performance filter, but never HEPA. Do not get misled by them.

So what does a HEPA filter do? 

As mentioned earlier, a HEPA filter traps 99.7% of the air particles such as pollen, mold, etc to keep the air within your home fresh and clean. When you have allergies, you should change the filter on a regular basis.

If you have any of the above symptoms, please please please do me a favour. Get yourself a robot vacuum that comes with HEPA filter. We have written extensively on the benefits of HEPA Filter for allergy sufferers. If you want to know more about HEPA filter and its benefit, read here:

What is HEPA Filter  and How Do They Work

Robots that comes with HEPA filter are usually more expensive at the first glance. But it usually becomes a worthwhile investment once you start seeing your symptoms alleviated.

We have quite a number of customers that swear by it.

For non-allergy sufferers, you are very lucky as you can go with about any robot vacuums in the market. But we still strongly recommend getting one with HEPA filter if your budget allows.


“The first wealth is Health”

“You can’t enjoy wealth IF you are not in GOOD Health”


Navigation system

At the moment there are 3 different types of navigation used in the market and I will explain briefly the methodology of each navigation.

1. Bump and run

These bump and run robot vacuums are most commonly found on entry level robots. The robot will move in a straight line till it bumps into an obstacle (wall, couch, furnitures) and turn into a different angle and move again till it bumps into the next obstacle.

The better robots which uses this methodology employs wall following technology, edge cleaning, and also Dirt Detection technology (*hint hint* iRobot Roomba 690, 890, e6). Dirt Detection technology means the bot cleans the spot in a back and forth motion multiple times when it detects a spot with higher than normal level of dirt.

The bump and run method does look dumb to the naked eye. But from our experience, this method can clean as well as the higher end models utilizing laser and/or camera mapping. It might miss certain spots here and there, but it will surely get them tomorrow. Or the day after.

For this method to work flawlessly, you have to keep the robot working in a confined space that is around 1000-1200sqft. The robot manufacturers are aware of these limitations and that is why they provide Auto Lighthouse, Virtual Walls or Wall Barrier to restrict the robot movement in a smaller area. Anything larger, the robot might miss more spots.

The important key point here is this: you have to schedule the robot to run everyday. You have already invested in a robot vacuum, you should maximize the usage by making it work work work. Day in day out. And FYI, I’m not asking you to abuse the robot. HAHAHA.

If you live in a large house (more than 1800sqft per floor), you could still use these bump and run robots to clean, but it will require more work as once you have clean say Section 1, you have to move the robot into Section 2 to start the cleaning process again and so forth.

Therefore, if you live in a large house we would recommend getting a smarter robot that uses Laser and/or Camera Mapping. Which brings us to the next point.

2. Laser Mapping (LIDAR)

Laser mapping robot uses LIDAR to scan the room before it starts its cleaning job. Laser mapping technology is first used by Neato when all other robots at that time are still using the bump and run method. Neato is the pioneer in laser mapping robot vacuum with their first launch of Neato XV-11 in 2010. Only in recent years we see more brands such as Xiaomi, Roborock, and Viomi adopting this technology as well.

There are a few downsides to this navigation system though.

Laser mapping does not work well with super reflective surfaces like chrome or full length mirrors. The reflective surface will reflect the laser beam from the LIDAR sensor and distort the calculation of the robot. You will notice that the robot will display irregular movement, or sometimes unable to return to base for charging.

LIDAR sensors are also more prone to breakdowns with many complaints from Neato, and Roborock.

3. Camera Mapping (vSlam)

These robot moves in a straight line capturing each detail of your house such as walls, furnitures, and landmarks to make its calculation based on the information.

Camera mapping is available mostly for high-end robotic vacuums such as Roomba 900 Series, i Series, and s Series.

Are there downside for camera mapping?

Oh yes, there’s only ONE downside

They don't work well in totally dark areas.


Because the current camera does not come with IR (infrared) lights to capture dark surroundings yet (like CCTV for example).

This is the only downside with camera mapping robot vacuums.

Smart App Features

When the first smart app was introduced, only a handful of settings are useful such as scheduling, and adjusting the suction power. Even till right now, I still think remotely controlling the robot is not really an essential feature. Once you have set the schedules, the remote control will not be used most of the time. There are certain rare occasions that it would be useful though, like unexpected guest arrival etc.

But now the app can do much much more compared to earlier days. Brands have included many sophisticated technologies into their apps such as:

Interactive Maps

All systematic navigation robots now provide map within their app. After a few rounds of cleaning, your floor layout is drawn onto the app. The map should almost reflect your current floor layout. The alignment and shape might be off a little but you can usually use the homebase placement on the map as the original point of reference. What if I have multiple floors? What will happen to the map?

Hold your horses. We are going into it in the next point.

Multiple Floor Maps

Not everyone lives in a condo or single storey house. There’s a significant portion of you who are living in multiple storey house. With the introduction of multiple floor maps in high-end models, you can now have a single robot vacuum to cover multiple floors of your home without messing up each other floor plans. This greatly improves the robot navigation and cleaning efficiency.

There’s a tiny bit of catch though.

You have to carry or move the robot to the level that you want to be cleaned as the robot is unable to climb stairs yet (sneer emoji).

There is another hassle free way that you don't have to carry the robots around. Do you know how?

Yes. Buy multiple robots. HAHA.

It’s true, we have quite a number of customers that purchase multiple robot vacuums for each floor. Usually they will place the best robot in their living room, and an entry-level or intermediate robot for the bedroom upstairs.

Virtual Barrier or No-Go-Lines

With the bump and run robots, you have to place a physical Virtual Wall gadget on the floor to create a barrier to keep the robots from going into certain areas of your house (ie: Wet Kitchen). Now you can do the same  by drawing a line on the map within the app itself. You can even draw multiple lines as well (saving the cost of having multiple Virtual Wall) on the map.

Zone Cleaning

Zone cleaning is quite useful if you live in a large house, or if you don't need the robot to clean the entire floor every day. With zone cleaning, you can label sections of your house such as Living Room, Dining Room, Bedroom (1,2,3..), Dry Kitchen, Wet Kitchen and so forth. Once it’s labelled, you can set schedules to clean specific Zones on different days.

Other features of smart app: Cleaning History, Alerts/Notifications, Maintenance Alert

Long Term Maintenance

Before you invest in a robot vacuum, you also have to consider the maintenance and upkeep of the robot. You have to make sure your robot is able to keep working for you to make your investment worthwhile. ROI.

Electricity or power consumption is generally low, a couple bucks per month. So you don't have to worry about high electricity bills.

There are 3 Major Concerns:

Reliability or Durability

“You always get what you pay for”

By reliability and durability, it means that the unit itself will face lesser breakdowns with time. The lesser the feature, the lesser moving parts or technology it has, the lesser is the failure or breakdown rate.

But that doesn’t mean that the high-end robots experience a high breakdown rate as well. With better established brands, their technology is more matured relatively due to their enormous experience in the field, hence relatively lower breakdowns.

Generally, we will always recommend you to go with better established brands such as iRobot (pioneer in robot vacuum since year 1990), and Neato. We would stay away from lesser known China brands such as 360, Clobot, Proscenic. There are good China brands too such as Roborock, Viomi, under the Xiaomi Group. But since the brands are relatively new, it will take some years to prove their reliability. Fortunately, most robot vacuums sold under us comes with a 2 Years Warranty giving you full peace of mind.

Spare Parts Availability

Common spare parts replacement includes filter, side brush, and battery.

Batteries are known to have a certain shelflife or charge cycles. As robot vacuum works diligently everyday, it is inevitable that the battery will one day deplete and could  no longer run as good as new. You will need to replace the battery. What if after 1 or 2 years of usage and the model is discontinued? Are you going to buy a new robot again?

On top of that, China robots are notorious for rapid new models introduction, and each model comes with a different design of side brush, filter,  and battery making it hard to get replacement parts.

When you purchase a better known brand, it is relatively easier to get the spare parts online or offline. For example, comparing iPhone X and One Plus 5, if either one faces battery issue, which phone do you think is easier to get it fix?

Using the example above, say you need a wheel module replacement for your robot vacuum. Which brand do you think is easier to get? iRobot or iLIFE? Roborock or Clobot?

Accessories maintenance

Proper maintenance is needed to keep your robot vacuum working at its best performance.

Filters should be replaced every 3-6 months depending on each brand recommendations. But we would advise for an earlier replacement if you have pets at home or you have higher usage relatively.

Therefore, you have to guesstimate the cost of replacement for the common accessories such as filter, side brush, and also battery.


There you go! I hope this guide helps you in determining which robot vacuum partner you need to choose.

If you are still undecided, feel free to reach out to our customer support via livechat or call us up! We are more than happy to help you decide.

Roborock S4 Max review: an efficient robot vacuum with a great app and  really good suction Review | ZDNet
New member in the house!

You are very happy when you first receive your robot vacuum cleaner, thinking, "Oh boy, finally I don't have to sweep the floor anymore!".

Getting the robot up and running to clean your house is easy. For the first few days, you will monitor and also take a peek at the robot to verify if the robot really does it job and clean every corner of your house. Feeling satisfied, you set up automated cleaning on a regular basis.

Now life is even better you think. Total hands-off approach. "Woohooo! Sweeping out of my life!". And then you totally forget about the robot literally.

Most of the time our customers doesn't even clear out the dust bin regularly unless the robot gives some error or notifies them via app that the dust bin is full. HAHA. *I'm sure many of you have experienced it before*

Although there are another group of owners (OCD, clean freaks, health conscious) that are the champion. They clear out the dust bin and change the filters regularly. *big clap for them*

To be honest, owning a robot vacuum is like owning a car. The robot vacuum is doing hard work sucking up all the unseen bacteria, microorganism, mold, spores, fungi, dust, allergens, and more.

Your robot does it every single day or every time it runs on the interval you set up. All it expects is a little help from you to clear the dust bin and also replace the filter regularly.

Why Do We Need to Replace the Filter Regularly?

1. Extend Robot Vacuum Lifespan

I bet this is the main priority for everyone. You have invested in a robot vacuum to reduce the workload on house chores. And you do expect it to run for as long as possible to justify your investment.

You might ask, how does a filter replacement help with it?
Oh it sure does.

Every robot vacuum is equipped with a suction motor that generates suction power in order to suck up all the dirt/allergens I mentioned earlier. The air sucked will then pass through the filter, which then traps the dirt/allergens. The remaining air will be released out back to your home. This is how robot vacuum works in general layman terms.

Air in. Air out.

After many cycles of cleaning, the dirt and allergens will build up within the filter and clog the filter over time.

When the filter is clogged, the suction motor will have to exert even more power in order to reach the optimal cleaning performance. When the motor is working under stress for long period of time, the rate of wear and tear of the motor will definitely increase. And soon, you will experience poorer suction power and be wondering why is your robot vacuum not working as great as before.

This would be one of the reason.

2. Maximum Cleaning Performance

Roborock Xiaowa E25 review - Pocket-lint
A clogged filter.

Just imagine yourself as a super heavy duty smoker for example sake, are you able to take in big deep breathe multiple times? I'm pretty sure you can't. Even if you could, you might be gasping for air or face some difficulties breathing. Why? Because your lungs are clogged with tar and/or nicotine.

For you to be able to take in big breathe multiple times, you would need a new pair of lungs or you wished you had never smoke.

The analogy above is the same for a robot vacuum. When you replace your robot filter, it's like giving your robot vacuum a new pair of lungs to breathe. Your robot will be very happy and can take in more deep breathes over and over again.

3. Family Hygiene

Hayfever / Allergies – Sinus-Pro's Blog
A few common allergens.

Even if you think that you're fine with the dirt and allergens kept on the filter, I sincerely do wish you to reconsider again especially if you have a family (which most of you are).

Not everyone else have the same immunity that you have. Some might be more prone to sickness or contracting allergies from dirt. And if you have babies or young kids, the consequences of falling sick might be more severe.

I'm gonna be real honest here. The filter will be the dirtiest, most polluted thing in a robot vacuum.

4. Better Health

4 Reasons Your Vacuum Cleaner Smells Bad - Oh So Spotless
No, the odor didn't come from you. It's from your robot vacuum.

Have you noticed that sometimes when the robot vacuum is running, you smell a weird funky smell coming from it?

This is the result of not clearing out the dust bin and filter regularly. Your robot has been picking up all sorts of rubbish, dirts, foods, snacks, and some even pet poo. Your dust bin definitely has to be cleaned, and filter must be replaced.

Do you know that bacteria thrives on the filter and can multiply as long as it's given the right environment namely water and food.

Does a HEPA filter provide the proper conditions for mold or bacteria to grow? The answer is yes. In a humid environment, it is possible for a HEPA filter to retain enough moisture to enable bacteria or mold to grow. A HEPA filter that is otherwise exposed to water, such as the condensate from an air conditioner, can provide the necessary moisture for microorganisms to grow.


And the risk is greatest, when molds/fungi grow on the sides of the filter.
Why do I say so?

This is because the molds/fungi that grow on the sides of the filters are not trapped by the filter. It will reside on the plastic holder that contains the filter. The mold/fungi is now free to move.

Do you remember I mentioned about air in and air out?

Now when you run your robot vacuum, the air intake will take the free mold/fungi and bring it out again into your home. This process is called "reentrainment".

Doesn't sounds so good now, isn't it?

5. Insignificant Cost

While it may seem that we are trying to sell you more filters (*which is true*) by asking you to replace your filters regularly, we are more concerned about you having the best experience with the robot vacuum itself. When you feel good about something, you tend to talk or share more about it, yes? *hint hint*

It's true. Don't laugh. XD

Let me break it down for you.

Generally, an average quality filter will cost roughly around RM20 to RM40, while a HEPA filter will cost around RM30 to RM60.

The recommended replacement interval is every 3 months. This is how we design our Care Plans, according to the filter lifespan.

On average, the monthly maintenance cost of the filter will be around RM10 to RM20 per month. I think this amount is pretty insignificant considering how many hours of work the robot vacuum saves for us, and also the benefit of having a cleaner air at home.

Should I Change Filter Earlier Than 3 Months?

The 3 months period is a general recommendation for a typical household. There are a few scenarios that would justify earlier filter replacement such as:

Another Question that many customers tend to ask:
If I don't regularly use my robot vacuum, can I change it after X amount of months?

Technically you could and you would save some bucks, but I wouldn't recommend it as bacteria, molds will build up over time. Personally, I think the negative impacts on our health and also the well-being of our family members is the utmost importance and must be prioritized.

Before I end, I would like to clarify that the filter context mentioned above refers to both normal filter and HEPA Filter. Do note that HEPA filter performance outshines the performance of a normal filter. You should expect to replace the normal filter even more regularly than a proper HEPA Filter.


As an appreciation of all the noble Teachers' work, we are proud to be in a joint sponsorship with SJKC Damansara Tropicana. Please click on the link below to get started.

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Direction to us (park at LG1)

1 -  You will see the logo " CASCADES " in front of the building. Turn right to enter (Hint: Follow the black car!)

2 - Go up the slope around 100 meters.

3 - Turn left to enter the parking (LG 1). " MAXIMUS CAR WASH " is on your right.

4 - Look for the lift lobby.

5 - Take the lift to level "LG". (Note: You will only reach Level 3 when you take the 2nd Lift. Just follow the instructions for now and you will get there.)

6 - At level LG, turn left and go straight, you will see "Enjoy your food" restaurant on your right. Go straight.

7 - On your right, you will see a corridor in between the security/maintenance room & Namu Bar Cafe. Go straight to the end.

8 - Now, turn right. Take the FIRST lift to level 3.

9 - Our office is now on your right. Unit no. A-03-13(B).

Robot vacuum cleaners have become a popular gadget since the last few years, and it is very easy to understand why. It’s easy to use and practical and who can ignore its hands-free action? Having a robot vacuum is hands down the most effective way of cleaning your house effortlessly within no time. Even though it is a piece of tiny equipment, it is highly effective. The new millennial love to engage themselves in smart cleaning and that's why they have changed the way they clean their houses by getting themselves a robot vacuum. And let me tell you, the robot vacuum is worth the hype. Want to know why? Well, we have listed down the benefits of having a robot vacuum.

5 Benefits of Having A Robot Vacuum

Highly Effective

1. Highly Efficient

Nowadays, a robot vacuum can perform multiple tasks. It not only cleans the house but also finds their way back to recharge itself. The biggest advantage of having a robot vacuum is that it systematically cleans the house with no human intervention. All you need to do is switch it on and let it do the cleaning. Most robot vacuum comes with navigation sensors that prevent them from bumping into obstacles. The dirt sensors present in it detect the dirty spot and clean it vigorously. And once it discovers that it is running low on battery, it finds its way to the charging dock and recharges itself. On the other hand, a regular vacuum cleaner such as Panasonic or Dyson has to be pushed around the room for cleaning, but you can control a robot vacuum with your smartphone. You can monitor and track its cleaning session. And not only this, you can also schedule your floor-cleaning chores and come back to a clean room

Time is Money $$$$


2. Save Time

Imagine the horror when you have to manually clean a room or push a full-sized vacuum all around the room after you are back from your work. Now imagine another scenario, where you simply pick up your smartphone and command your robot vacuum to clean the room. With scheduling, you can come back to a clean home every day and spend the time saved with your loved ones or doing other productive things. The robot vacuum saves your time and effort which is needed for cleaning your house, and this makes it very convenient for the working adults.

Ideal for Handicapped or Elderly

3. Ideal for Handicapped and Elderly

People who suffer from mobility issues like the elderly and handicapped can truly benefit a lot from a robot vacuum. The hands-free operation of the robot vacuum will prove to be a very liberating experience for the disabled and elderly. You do not need to bend to do the sweeping and the mopping and you do not need to keep pushing heavy vacuums all across the room. Just a tap on the smartphone will do the work for you!

4. Highly Economical

The robot vacuum has been in the market for quite a long time now and therefore, both the prices and features have improved a lot. It might look a bit pricey in the beginning, but you should know that it is very cheap to maintain a robot vacuum. The only maintenance that it requires is cleaning of the filter and the brushes once in a while, and that’s it. And even though it runs mechanically, its power usage is very low. Trust me; the electricity bill won’t burn a hole in your pocket. And also, the life span of a robot vacuum is very long, and this makes it quite a cost-efficient product. Even if you have a maid, you should buy a robot vacuum to maximize the maid effectiveness. Let a robot vacuum do the job of floor cleaning while the maid prepares you a delicious meal!

No Theft

5. No worries of theft

When you have an outsider at home, for example, the maid, you always have to worry or doubt if anything has gone missing. Cases of theft is not a rare scenario when there is an outsider involved. But with a robot vacuum, you can give your mind a rest because it won’t be stealing anything from you. In case anything goes missing just search the dirtbin of your robot vacuum; the only difference will be that your house will be squeaky cleaning. And why to worry about theft when you can actually rest the entire thought by buying a robot vacuum?

The robot vacuum is a blessing for every homeowners, disabled and older adults. It helps you improve your lifestyle by cleaning the house for you. It not only cleans your surrounding but also saves your time and effort without costing you a bomb. After going through the list of benefits above, will you get a robot vacuum to help you out? Let us know in the comments below!

In the past few years, technology has evolved drastically and taken a new leap. Thanks to it, we now have robot vacuums to make things easier. Can you imagine the day when after a long work, you have to start cleaning your house manually? Even the thought of manually sweeping and mopping the floors literally suck the life out of me. Well, now you can get rid of the Herculean task with the help of a robot vacuum. One cannot help but ask if do they really need a robot vacuum? Can robot vacuum really help with the house chores? We are here to help you, and the answer is yes, you need a robot vacuum if you belong to one of the categories mentioned below:

5 Types of People Who Needs a Robot Vacuum

1. Busy Working Adults

Modern life is a hectic affair, especially if you are a working adult. After slugging on work the entire day, it becomes impossible to indulge in deep cleaning. And when you have been working for the whole week, do you want to further spend your weekend cleaning your house? Also, when you are working, you hardly get any personal time or family time, and in such a scenario, you can easily let go of the cleaning time. Not to forget that the current Gen Y loves a cleaned apartment but don’t want to dirty their hands cleaning it. If you are busy working adult, you can always use the helping hand of a robot vacuum to make things much more manageable. Give the cleaning job to a robot vacuum, so that you can focus on something much more productive ie: spending time with love ones. <3

Families without Maid Troubling Kids To Clean

2. Families Without Maid

The larger the family members, the messier everything gets when it comes to cleaning the house. But if you have a maid, all is well (*maid brings another load of problems itself but we shall discuss about it a different time. Will link to it later). But if you don’t have a maid or you experience maid runaway issues, then you should consider investing yourself a robot vacuum. Moving the furniture from here and there to clean the floor underneath is not possible without the help of a maid. But the robot vacuum can do it quickly, thanks to its short height. That’s just one of the many ways by which a robot vacuum can help you.

Super Busy Housewives

3. Housewives

A housewife or a homemaker has plenty of things to do. Trust me; if you are a housewife, your work burden is sometimes even more magnificent than a working professional. How can one forget that apart from managing the house chores, they also have to take care of the kids? Running from schools to tuitions along with the kids to feeding babies, the responsibility of a housewives is tremendous. And if you are new parent expecting baby soon, things can get out of hand pretty quick. And just because you are a housewife, it doesn’t mean that you have to do cleaning manually everyday. A robot vacuum can easily take of the responsibility off your shoulder and make your life a lot easier. On top of that, most Malaysians live in a pretty big houses compared relatively to countries such as Singapore, Japan, United States etc. It really makes much more sense to have a robot vacuum to clean your huge house.

Pet Allergy Sufferers

4. Allergic/Pet suffers

Many people are allergic to dust. Are you one of them? If yes, we can know the plight when it comes to cleaning your room. Do you need to suffer like this? No, because now you have a way out for taking care of your health. People who suffer from respiratory diseases like asthma, sinus and respiratory issues have to go an extra mile to ensure that they are not surrounded by dust. A slight irritation in the respiratory system is enough to cause breathing difficulty. It is not advisable that you do the cleaning yourself when you are suffering from such issues. A quality robot vacuum will keep your place squeaky clean, and you will never have to face the allergy issue ever again. Also, if you have a pet, you might be facing problems like shedding hair of the pet. Manually cleaning it is not possible, but it can be mechanically cleaned easily with a robot vacuum.

Elderly People Backache

5. Elderly People

For elderly and disabled people, even a simple task like sweeping and mopping that needs bending becomes a huge struggle. It is not convenient to engage oneself with household work at this age. Also, at this stage, using a regular vacuum cleaner is a big problem. But the robot vacuum that works so smartly is a huge convenience for the seniors. If you are an elderly, you can sigh a breath of relief by getting yourself a robot vacuum. And if you are someone working who stays away from the parents, why don’t you gift them a robot vacuum to make cleaning a convenient task for them?

Robot vacuums have moved out of the sci-fi movies and are here to help you for real. If you are someone who knows the importance of regular cleaning but is unable to indulge in it because of constraints, you are someone who needs a robot vacuum.

Everyone is looking for the best deal in town, and with Lazada, Shoppee, Qoo10, its so easy now to check and compare prices.

And with the poor backend system used on these marketplaces, you usually get lost with the flood of similar offerings for an identical product.

Today I will be sharing why you should buy a global Xiaomi or Roborock unit.

UPDATE: read till the end of the post to find out why you MUST get the Global set.

Why Global Set aka International Set?

1. Seamless Connection

This is very very important. If you purchase a China set, you will have to set your country/region to China, and every time you want to establish a connection with the robot within your home Wi-Fi or even remotely, it will have to bypass the China servers.

Since the servers are located in China, the response time will be slow. And also if you don't know, China has strong network firewalls that prevent incoming traffics from any other countries except themselves.

So you might experience some connectivity issues some time.

2. True Ecosystem Connectivity

If you intend to own multiple Xiaomi home automation products in the future, you should beware that only the global sets will give you the best experience.

Most of the non global sets have to used China as their country location. So if you happen to have a mixture of Global sets and China sets, you will find yourself constantly switching accounts back and forth. Not something that you really want right?

3. Easy software/firmware upgrade

With global sets, your product update will be seamless as the servers are not located within China. See point 1 again.

4. Default language is English

The default langugage global sets of Roborock and Xiaomi are English. If you have purchased a China set, the default language is in Chinese. However you will be able to modify the language later within the Mi Home app settings.

5. Power plug is UK plug

The global sets comes equipped with UK plug which is directly compatible with our local socket. There will be no need for an extra adapter to be able to use it.

UPDATE: As there are many sellers who sells China set Roborock, we have received a memo from the Roborock company that there will be a future upgrade to all Roborock and Xiaomi manufactured.

The update will make the Roborock unable to receive updates or used outside of China. This is a strict measure taken against the illegal importers from China and to protect their distributors of Global version.

What is the point of purchasing a cheap Roborock from Lazada or Shopee to have it unusable few months down the road?

I hope this post gives you enough reason to convince yourself in getting a global set.

Ultimately, this is a risk you can avoid.

There are currently 2 methods to hire a foreign maid ("domestic helper") currently in Malaysia

  1. Hiring through a maid agency
  2. Hiring through Maid Online Jabatan Imigresen Malaysia

Today I will be talking mainly about Method #1 as it is the most common and easiest approach to hiring a maid.

I will link to Method #2 on another blog post.

Okay, let's get down to crunching numbers.

Maid agency typically charges around RM15000-RM18000 as agent fees. The official fees fixed by the Malaysian and Indonesian goverment is RM8000 only. The agency fee makes the bulk of the cost, as these agencies supposedly take away the stress of hiring a domestic helper by recruiting, obtaining work visas and training the maids.

Let's look at the monthly unavoidable expense that you will incur.

[ninja_tables id="63390"]

This is the first year upfront cost you have to pay in order to hire ONE (1) maid.

[ninja_tables id="63391"]

Wait! It's not over yet!

After the first year is over, for the second year, you have to send the maid for FOMEMA checkup and also renew his/her work permit.

This is the expenses incur for the second year.

[ninja_tables id="63392"]

So the total expenses incur for having a maid over a period of 2 Years is as below:

[ninja_tables id="63393"]

So what is the monthly cost you are actually spending on having a maid?

[ninja_tables id="63394"]

Yes, it seems that having a maid seems pretty affordable at the beginning. You are paying like RM1200-ish every month. But you also have to factor in the other cost that you have to pay upfront recruiting the maid.

Many people overlook the cost of the agency fees which is a big chunk of where the cost is allocated.

Although on the surface, it actually seems that hiring a maid is pretty affordable, ranging from RM1200-ish every month. But you have to factor in other cost that you have pay upfront.

Also another important thing to take note:

Most maid employment contract is about 2 Years. After the 2 years is due, usually (MOST OF THE TIME) you have to pay the maid agency again for a new employment.

There are many reasons why this happen.

This vicious cycle never ends. So you can expect that the average monthly cost is what you have to pay every month if you ever decide is hire a maid.

Many robot vacuums in Malaysia today comes equipped with filters. Higher-end models comes with HEPA Filters. So what exactly should you look for? Filters or HEPA filters? Why should you choose robot vacuum with HEPA filters?

While our homes might seem to have clean air, the reality is very different. The air we breathe is filled with particles of dust, allergens, dirt and dust mites – all of which can cause allergic reactions or asthma attacks.

You can’t get rid of these floating allergens completely, but you can reduce them to manageable levels. But how?

This is what I will be talking about today.

What is HEPA Filter?

The best type of filter is the HEPA (high-efficiency particulate air) filter – which is why they have become such an important selling point for all sorts of vacuums and air purifiers. These filters can remove particles as small as 0.3 microns, which is considerably smaller than standard filters.

HEPA filters don’t just catch hair and dirt though. They are effective at stopping certain types of bacteria, viruses and mold from spreading around the home.


According to the Institute of Environmental Sciences and Technology, a true HEPA filter is one that can trap 99.97 percent of dust particles that are a minimum 0.3 microns in diameter (where a micron is one millionth of a meter).

To put this in perspective, a human hair is around 100 microns wide.

How Does HEPA Filter Works?

Basic non-HEPA filters act as a sieve aka "tapis". Air passes through a sheet of small holes, which traps larger particles while letting the majority of the air through. This works well for larger particles, but small particles of dust, dirt and hair can still pass through without being caught.

So in order to make these non-HEPA filters more efficient, robot vacuum manufacturers adds an extra layers of filters, some even add cotton to their filters!

The only problem from these approach is that these filters become stuffed/congested with particles, dusts, very very quickly and you find that your robot vacuum losses suction over time, and the performance deteriorates.

That’s why HEPA filters use a different mechanism to remove dust and dirt particles from the air. There are two primary stages:

This combination of techniques makes HEPA filters highly effective at removing airborne particles. To be classed as a HEPA, a filter must be capable of removing up to 99.97% of particles from the air, including dust mites, mold, pollen, dirt and bacteria. As you can imagine, this can greatly relieve allergies, which is why we always recommend robot vacuums with HEPA filters for allergy sufferers.

Should You Get a HEPA Filter?

You should always, always, I repeat, ALWAYS opt for HEPA filter whenever possible, be it vacuum, robotic vacuum, or air purifier.

While HEPA filters can’t eliminate all allergens, HEPA filters can significantly reduce the amount in the air dramatically. This can quickly relieve airborne allergies symptoms for people with asthma, sinusitis or hay fever to name a few, or at least reduce them to a manageable level.

But what if you don’t have an allergy? HEPA filters is still be good for your general home health and hygiene, as they prevent a big portion of bacteria, mold, spores and viruses from being released back into the air after vacuuming. They also help to keep your home’s air cleaner, which is always a good thing.

One thing to note is that HEPA filters CANNOT remove odours, nasty smell (applicable if you have pets at home).

Hope you learn a thing or two!


TL;DR We got conned by Lazada and Skynet on a sale of RM2k and both of them are pushing the blame to each other and to us as well. As a long time seller on Lazada, I feel very disappointed that no actions has been taken.

This will be a pretty lengthy post, as I want to put out as much details as possible during the timeline of the incident.

We received an order on 30th January 2018, with the order number 3947851242. We contacted Skynet and the parcel was collected on 1st of February, which is 2 days after the order date.

On 6 February 2018 4.05pm, we received an email saying the tracking number in untraceable.

*It's like this every single effing time. Parcel collected, and we received email of untraceable tracking number. We are really living in a 3rd world country but act like we are in 1st world.*

Nehmindddd, we are used to it liao. So we submitted the escalation form and attached the signed merchant copy of the consignment note on 6 February 2018 5.02pm.

NOTE: Everytime after we submit the form, the system will be updated shortly. So i guess everything will be alright lor hor? *fingers crossed*

To be fair, from our many years of experience, we do understand that during festive months like this, especially when we are approaching Chinese New Year, most logistic services will be flooded with an excess of delivery, and the deliveries might face some delay due to the overload.

Nehmindddd... I totally understand again....


But since Lazada and Skynet are the so called "big boys" in town, in good faith, we put our trust in them that the item will be delivered on time. We kacang putih, cannot do anything ma right?

Unfortunately, on 17 February 2018, the order is cancelled by Lazada system.

Damn kan cheong we lost money for nothing, we fast fast submit another ticket [PSC-1798781] to inform about this issue.

We have also initiated many livechat sessions to get help, but all of them kept asking us to submit form, but no help was given at all.

On 22 February 2018, Skynet finally updated their system, and the item has already been delivered to customer.

WAH CHAM LIAO LOR! Money Lost! Product also LOST! Wah kao!

We contacted Lazada Seller support again, but they said that it is our fault for still sending the item to customer when the order has already been cancelled. But we have shipped the item immediately after receiving the order! Can you believe it?!


And ever since, we have been emailing Lazada Support back and forth to get back our hard earned money. This entire glitch happen because of Skynet delayed in updating their system.

Furthermore, the Seller Support department told us the merchant copy order does not have a date written on the merchant copy itself.

To be honest, this is another problem from Skynet. We have always asked them for their name, company chop and date as a proof of pickup. But many times they just turn a blind eye, giving reasons like not having the chop with them, act dumb and all. It seems like Skynet hires mostly incompetent dispatch boys.

Here are some of the tickets for the conversation made with their Seller Support: PSC 1072870, PSC 1673397, PSC1798781.

I can prove this matter in the attachments below. Many orders were pick up but no date was written, theres is no company chop either.
skynet dispatch boys does not sign or leave any ID

I do realize and admit that it is our fault for not insisting on getting the chop and date on this particular order, but what can we do when Skynet dispatch are incompetent? Should we refuse the pickup and wait for another pickup to be made a few days more? We are required by Lazada to fulfill each order within 48 hours or risk the order being cancelled. But as a long time Lazada seller, this is the first time I encounter such issue.

In all, I would like to state that the arguments made by Lazada Seller support is full of flaw.
1. If we really ship the item on 22nd Feb, why would I be able to submit an escalation form on 6th February 2018?
2. If the order has been cancelled on 17th February, why would I still be so stupid to send the item afterwards on 22nd Feb?

On top of that, the entire Lazada support is TOTAL SHIT. Previously we have a seller support contact number to raise any issues we face, but now all we have is email and livechat. But ALL of them are trained to reply according to SCRIPT. They all reply like robots, not understanding our problems at all.

As I could not reach anyone by the phone for the Seller Support, I called the Customer Support instead, I know they could not help me with my Seller issues, but I was hoping they could transfer the line to someone who is able to. But to my dismay, all of them are only good at providing excuses like "Oh our managers currently are busy, they will contact you back" or "Oh, I can't do that, I'm sorry" or "I understand your situation, but.... [XXXX Reasons]". I did not receive any callback from your support at all. Really, they are the same INCOMPETENT as the seller support.

All in all, I am just a small time seller on lazada, trying to earn a little bit to support my team members and also to provide for my family. Selling on Lazada is not free. I pay 5% commission for all sales plus 2% payment gateway fee. But with that, I am hoping to receive a better support as a seller, and to get my issues resolved amicably.

I am not trying to badmouth Lazada or Skynet, all I want to now is to get back what is belong to us. At the same time, I hope this post can help other sellers as well and to prevent them from getting con like us do.

I will update this post again, IF lazada takes proper measures to rectify this issue.

Thank you.

Sales & Expert advice
603-2730 2188
or +6019-625 2288

Sales & Expert advice
6019-625 2288
or +603-2730 2188