Which Is The Best iRobot Roomba to Buy in Malaysia? (2020 Update)

A pioneer in the modern cleaning era, iRobot steps up as the first brand ever to introduce smart robot vacuums; an innovative invention that changes lives as we once knew it. With its highly capable research and development team, the brand has also ventured into designing cutting-edge mopping robots to counter the toughest of dirt and grime.

With a variety of Roomba robot vacuums to choose from, it can be daunting to ensure that you are making the right choice that suits your cleaning needs best. Hence, we have compiled several of our best-selling Roomba products with their respective features to ease your decision-making today!

Generally, there are 3 Roomba series available (high-end, mid-level, entry level) with varying price ranges and functionality suited for different cleaning settings. Common features across all Roomba robot vacuums include:

  • Wi-Fi Connectivity – Relinquishing all semblance of control to its owner via the iRobot HOME app, the robot will follow your every command to keep your home spotless.
  • Schedule Your Cleaning – Enjoy the luxury of customizing your cleaning sessions via the iRobot HOME app or on the menu panel on the robot itself today!
  • 3-Stage Cleaning System – Packed with Multi-Surface and Edge-Sweeping Brushes, Power-Lifting Suction and High-Efficiency Filter to keep your home cleaner than ever.
  • Anti-Fall Sensor – Built-in Cliff Detect Sensors prevent the robot from driving off stairs, ledges or lofts.
  • Auto-Recharge and Resume – Seeming to have a mind of its own, the robot will automatically dock at its charger when its battery is running low and resume cleaning wherever it left off when it is fully charged.
  • DirtDetect Technology – Precisely uncovers high-traffic areas with concentrated amount of dirt for more thorough cleaning.
  • iAdapt Navigation – With the aid of optical sensors, the robot can intelligently map out its surroundings to enable easier navigating within your home.
  • Virtual Wall Barriers – Keeps your robot away from restricted areas within your home with the help of infrared sensors to enable a more targeted and efficient cleaning session. Several barriers are made available in the Roomba series including:
    • Standard Barrier – Capable of blocking a linear area up to 10 feet long via infrared light technology.
    • Dual Mode Barrier – In addition to linear block, it can also block off radial areas up to 4 feet in diameter.
    • Lighthouse Barrier – This barrier is available in older Roomba models; ideal for targeted cleaning within a specific area whilst blocking off other areas of your home.

What makes iRobot Roomba so special?

With iRobot emerging as a popular brand for producing top-tier robot vacuum cleaners, people will surely be wondering, “What makes their products different from other robot vacuums out there?”. And this is where Roomba stands out from its other contenders.

True HEPA Filter

iRobot’s Roomba takes it to the next level by installing almost all of its robots with a true HEPA filter which makes them perfect for a truly clean home. With a 99.5% capture rate, Roomba vacuums are a lifesaver for allergy sufferers as it traps dust, allergens, dirt, mites and pet hairs. For comparison, Roborock E11-rated filter’s capture rate is only 95%.’

Patented Dual Multi Surface Rubber Brush

Roombas Dual Multi Surface Rubber Brushes2

Moving forward, Roomba is the only robot vacuum (have you seen 2 brushes on other brands like Roborock, Neato?) equipped with Dual-Multi Surface Rubber Brushes as of today. You will never find any other robots – aside from the Roomba line-up – that boast these brushes as they are patented only to iRobot. Which also means their future robots will be equipped with the same brushes (or maybe even better) to efficiently clean large areas and work together to clean floors; one brush loosens and agitates dirt, and the other moves in the opposite direction to extract and pull it in while simultaneously engaged directly with the floor no matter what kind of surface it is.

What can the iRobot HOME application do for you?

Irobot Roomba Home Application
iRobot Roomba HOME Application

The iRobot HOME app can go beyond just allowing you to manage and monitor your robot from the comfort of your smartphone. You can also customize and supervise your cleaning sessions via the Clean Map reports to visualize areas within your home that have been cleaned. If you wish to review your previous cleaning sessions, simply view your cleaning history in the application which will display all the tasks accomplished by the robot from start to finish.

Your cleaning history can also be used as a standard for further tweaking of your future cleaning sessions. Having trouble maintaining your robot in top-notch condition? Watch the tutorial videos available in the app to learn how to clean and replace filters, maintenance of the bin and many more! Your robot vacuum will also be constantly updated with the latest software, enabling you to enjoy any new features released by iRobot for a more comprehensive cleaning experience. The robot is also compatible on devices with Amazon Alexa and Google Assistant – you can now operate it with voice command without having to lift a finger!

iRobot Roomba s9 Series – Launched Late 2019

If you are on the lookout for the most premium of all robot vacuums, Roomba s Series takes the cake for being the best performer yet with its extravagant features that will surely delight your innermost cleaning needs! If all your answers to the following questions are a resounding yes, then search no more because this robot is the one for you.

1. iRobot Roomba s9

S9 1
iRobot Roomba S9

Having trouble with carpeted floors?

Irobot Roomba S Series Carpet Floors
Roomba s Series featuring Power Boost Technology

Packed with the Superior 3-Stage Cleaning System, it guarantees to provide the deepest clean yet by having an upgraded version of its power-lifting suction and brushes. Compared to the Roomba 600 series, these robots are operated by an advanced AeroForce system that delivers suction up to astonishingly 40X the air power to ensure no dusts will escape once they are lifted off. If you are having trouble with tricky carpeted surfaces, this series would be ideal for you since it boasts the new Power Boost Technology that automatically increases suction upon encountering carpets. Increased suction power at these targeted surfaces will allow removal of any embedded dirt, debris and pet hair within the carpets. Since the rubber brushes are paired with auto-adjusting cleaning heads, the robot can move with ease from hard floors to carpets while maintaining constant contact to its underlying surface.

Encountered many tricky edges and deep corners within your home?

Roomba S Series Perfect Edge Technology

If your home setting is as such, s9 is the perfect cleaning solution for these tough spots. Equipped with the new PerfectEdge Technology, the robot has advanced sensors that can accurately detect corners and edges. Specially designed Corner Brush with 5 arms will grab all dirt and debris along walls and deep corners to be swept up by the robot along its cleaning path. A new D-Shape design is also established in this robot along with s9+, purposely made for getting into deep corners and along edges more easily than the conventional round Roomba robots.

Cleaning is just one tap – or voice – away

The Smart Mapping Technology enables the robot to determine the best way to clean every room. With the iRobot Home App, the s9 creates a smart map that you can customize once the robot learns your space. You can label rooms, merge, split depending on your needs and choose which rooms to clean and when by using the app. Cleaning the house is easier with the use of Alexa and Google Assistant. All you have to do is simply make a request using your voice assistant or via the iRobot Home App to get it up and running in an instant.

2. iRobot Roomba s9+

IRobot Roomba S9+

As the plus sign signifies, Roomba s9 has a few more features than Roomba s9. The super-smart, self-emptying bot just keeps getting better at cleaning and navigating.

Advanced technologies for an advanced cleaning

If it’s a thorough clean you’re after, then there is no need to worry as Dual Multi-Surface Rubber Brushes are the secret. The unique Dual Multi-Surface Rubber Brushes don’t get tangled with pet hair. Brushes adjust and flex to stay in constant contact with carpets and hard floors to suck everything from small particles like dust and dirt, to hair and large debris while high-efficiency filter traps pollen, mold and dust mite allergens. Working along with the superior 3-Stage Cleaning system and 40x the suction power allow brushes to lift, loosen, then eliminate debris and pet hair from deep within your carpets for a clean you won’t believe. For a cleaner look, Power Boost Technology is a great help by automatically increases suction to reach deep into carpets. 

Are your shedding pets giving you a headache?

Irobot Roomba S Series Pet Hairs

Leave your shedding hairs trouble behind with the rubber brushes that can collect a ridiculously large amount of hair while remaining tangle-free. This also allows for easier cleaning and maintenance of the rubber brushes following each cleaning. Like any other Roomba robot vacuums, the built-in high-efficiency filter can remove up to 99% of pet hair so that your pets can roam freely within the confines of your home without leaving any traces behind. Paired with the Anti-Allergen technology, 99% of all allergens will be trapped and immediately disposed into the bin with no chances of escaping.

Have you recently moved into a larger home?

Roomba S Series Imprint Smart Mapping
Roomba s Series featuring Imprint Smart Mapping Technology

With the newly upgraded Dual Multi-Surface Rubber Brushes that are 30% wider compared to the previous series, this robot vacuum can cover a more extensive area for thorough cleaning. With its ability to automatically recharge following a decline in its battery life and resume cleaning afterwards, you don’t have to worry about the robot not completing its task regardless of how large your home may be. You also get to reap the benefits of the latest navigation system developed by iRobot in this series; iAdapt 3.0 Navigation with Imprint Smart Mapping Technology. In addition to collecting over 230,400 data points per second to create a precise map of your home, your robot can now compartmentalize your home into different rooms and choose which rooms to be cleaned and when. This would be ideal for large houses with multiple rooms so that you can pick and choose which room to be cleaned to your liking.

Overloaded with school, work or life in general?

Roomba S Series Automatic Bin
Roomba s9+ featuring Automatic Dirt Disposal System.

If you are faced with an insurmountable amount of responsibilities at the moment, the thought of keeping your home clean would undoubtedly be the furthest from your mind. Therefore, you should be overjoyed to discover that your robot can be self-sufficient by cleaning after itself after completing its job via the Automatic Dirt Disposal System. The Roomba s9+ can empty on its own and has the capacity to hold 30 bins of dirt in an enclosed, disposable bag, so you don’t have to worry about cleaning up after your vacuum for weeks! The bin is washable and hence, guaranteed to last long if maintained properly. As mentioned earlier, the robot also takes matters into its own hand, automatically recharging and resuming its cleaning task whenever required. You can’t find a more intelligent and independent robot than this!

Roomba S Series Imprint Link Tech
Roomba s Series can link to Braava Jet M6 mopping robot for successive cleaning.

Realizing the dream of an automated home, the Imprint Link Technology allows these robots to be linked with the Braava jet m6 robot mop for automatic successive cleaning – vacuuming followed by mopping.

All the exorbitant features included in this series do however come with a steep price of its own, hence, it may not the robot vacuum of choice for every household. If you are looking for a more classic robot vacuum that can do a fine cleaning job for you without hampering your wallet, there are many other available options to choose from. However, if your home settings fit perfectly with the features provided by this series and you are resourceful enough, then it would be worth every penny to purchase this robot that does literally everything for you!

iRobot Roomba i Series – Launched Early 2019

If the Roomba s Series’ price ranges are a little too steep for your liking, this series offers a more competitive option while allowing you to enjoy all the rewarding features that accompanies it.

1. iRobot Roomba i7 and iRobot Roomba i7+

iRobot Roomba i7+

The most advanced filtration system built yet!

Roomba I Series Advanced Filtration System
Roomba i Series featuring a larger dustbin to increase dirt-trapping capacity.

With the launch of this series, iRobot has also developed an upgraded filtration system that works better than their high-performing AeroForce system. The newly improved system utilizes the smallest filter across all Roomba series, leaving room for a larger dustbin to effectively trap more dirt.

Premium cleaning experience because you deserve nothing less.

Roomba I Series Premium Cleaning Experience

Revel in the improved suction power that delivers 10X the air power compared to Roomba 600 series and Aerovac System to make cleaning more efficient than before. The accompanying Dual Multi-Surface Rubber Brushes with their auto-adjusting cleaning heads will also keep the robot deeply embedded to carpets and hard floors. The specially designed Edge-Sweeping Brush allows easy maneuvering into deep corners and along edges for thorough cleaning of every nook and cranny of your home.

A brainy robot to complement your smart home.

Roomba I Series Imprint Smart Mapping
Roomba i Series featuring Imprint Smart Mapping Technology

With the upgraded iAdapt 3.0 Navigation system integrated with “Imprint Smart Mapping” technology, your robot can be conditioned to adapt quickly to its surroundings and choose the best route for cleaning within your home. An added feature in this recently introduced navigation system includes the robot’s ability to choose which rooms to be cleaned and when for targeted cleaning. You can establish your own visual landmarks to monitor where the robot has been and where it has yet to clean. To further enhance your cleaning experience, the new Auto-Recharge and Resume feature also enables your robot to intelligently detect its battery level and halts its cleaning process when the battery is running low. It will then dock at its charging area to be fully charged and resume cleaning wherever it left off.

Roomba I Series Automatic Dirt Disposal System
Roomba i7+ featuring Clean Base Automatic Dirt Disposal System

The Roomba i7+ can additionally empty itself after completing its job, with the capacity of filling the bin up to 30 times before you need to manually dispose of the dirt. All thanks to the latest Clean Base Automatic Dirt Disposal System introduced by iRobot! You can now keep your mind off cleaning your home for weeks without needing to worry about your robot’s upkeeping. Since the dustbin is washable, your robot will be expected to last long under proper maintenance. A slight drawback to this series would be that the dust canister in the Clean Base system requires periodical replacement to maintain the robot’s excellent cleaning performance.

Roomba I Series Imprint Link Tech
Roomba i Series featuring Imprint Link Technology

Like the Roomba s Series, Roomba i7/i7+ can also be connected to the Braava jet m6 robot mop for mopping after your floors have been thoroughly vacuumed.

Still wondering if this is the series for you?

If you resonate with these following scenarios, it is a definite tell-tale sign that you should wait no further to pursue the robot vacuums in this series.

  • Pet owners are most likely to benefit from this series that boasts the new upgraded filtration system. With increased suction power and the capacity to remove up to 99% of all pet hair and allergen, your pets can now trudge freely along your home with ease.
  • If you or your loved ones are battling with hypersensitive health issues such as allergic rhinitis or bronchial asthma, this series with its powerful filtration system would be helpful in keeping your health in top-notch condition.
  • If you own a larger than average-sized home with wider living area, the extendable run time of Roomba i7+ up to 75 minutes with a single charge may be beneficial for a speedy cleaning session. Its ability to last longer enables the robot to complete its task without needing to recharge between cleaning.
  • Those with full-time commitment to their career or family affairs are also highly recommended to purchase this self-sufficient series. You can manage and monitor your robot through the iRobot HOME App regardless of your location, be it the office or in the mall. Trust the robot to do the cleaning for you from start to finish – even cleaning up after itself when it is done!

2. iRobot Roomba i3 and iRobot Roomba i4 – Launched Mid 2020

View Larger Image 1
iRobot Roomba i4

Both the Roomba i3 and i4 Robot vacuums are well-known wonders that can help you keep your home clean and tidy whether you need a strong, powerful clean or just need to pick up a few crumbs that have been left behind after dinner. The i3 is a simple and effective robot vacuum while on the other hand, i4 is very similar to i3 except that it has a slight improvement which is 2 more filters equipped on i4, meaning it can trap and contain more dust.

Powerful performance that will blow you away

The brush system and suction system this robot vacuum uses are both excellent, very powerful and very efficient rewarding you a comprehensive clean all thanks to 10X Power-Lifting Suction and Dual Multi-Surface Rubber Brushes that pull in dirt, debris, and pet hair from wherever it hides, along with an Edge-Sweeping Brush to take care of the details. By having these systems, you are able to vacuum on hard floors and soft floors, ensuring that those floors are well-cleaned. Patented Dirt Detect™ Technology helps your robot find the dirtier areas in your home, like high-traffic spots, and cleans them more thoroughly until it senses lesser particles in that area.

On top of that, both robots are installed with an ultra-smart navigation system that maps out your home and cleans in neat rows thanks to its tracking sensors that know the difference between your hard floors and carpets. With Reactive Sensor Tech too, it knows exactly where it will and won’t fit, so you’ll never have to retrieve it from a tight corner or save it from an edge that could damage it. When it starts running low on power, it will return to dock and recharge before picking up where it left off.

iRobot Roomba 900 Series – Discontinued

If the lower-end series no longer holds the candle for your cleaning standards and you are looking to venture into an upgraded robot vacuum, this series is the ideal steppingstone for you. Equipped with just the right amount of premium features you need without being overly intimidating, these robots will get the job done for you for a more satisfactory clean!

1. iRobot Roomba 980

iRobot Roomba 980 robot vacuum review: The Alexa and Google Hom
iRobot Roomba 980

While the 960 has some really great features, the additions that 980 brings to the table really increases the overall cleaning performance and capability to service larger spaces.

Premium cleaning system.

Roomba 900 Series Edge Sweeping Brush
Roomba 900 Series featuring Edge-Sweeping Brush

Specifically designed to complement homes with pets, this series is packed with a highly effective filter that can trap 99% of all dust, dirt and pet allergens. The accompanying tangle-free dual multi-surface rubber brushes will efficiently capture all pet hairs while requiring minimal brush maintenance. Paired with the auto-adjustable cleaning heads, this robot is perfect for cleaning all floor types; from carpets to hardwood floors. You will have no trouble getting into corners and edges of your home as well with the Edge-Sweeping Brush specifically designed to tackle dusts and dirt in these tricky spots. Compared to the lower tier series that are still using the conventional Aerovac Suction system, this series introduces an upgraded AeroForce System that delivers 5X increased suction power for a more powerful clean!

Are your carpeted floors giving you distress?

Roomba 900 Series Power Boost Technology
Roomba 900 series featuring Power Boost Technology for carpet cleaning.

Worry no more while Roomba 980 comes to your rescue with its exceptionally added features designed specifically for tackling tricky carpeted surfaces. This robot vacuum can provide double the suction power of Roomba 960 which is up to 10X the air power when Performance Mode is activated. The encrypted Power Boost Technology will also automatically increase suction power upon encountering carpeted surfaces, keeping your floors doubly cleaned!

2. iRobot Roomba 960

Amazon: iRobot Roomba 960 Robot Vacuum as Low as $415.99 Shipped (w/ Wi-Fi  Connectivity) - Hip2Save
iRobot Roomba 960

One of iRobot’s upper-tiered offerings, this robot vac includes Wi-Fi connectivity, camera navigation, voice control, and a smartphone app that provides alerts and detailed cleaning reports.

A robot more brilliant than most!

Roomba 900 Series Dirt Detect Technology

With the upgraded iAdapt 2.0 Navigation System, the robot can seamlessly navigate your home and decide for itself the best cleaning route to take on. Meanwhile, it will also constantly keep track of its location to prevent unnecessary repeated cleaning or missing of any spots, guaranteeing an efficient and speedy cleaning session! However, this series is not accompanied by the newly implemented Imprint Smart Mapping technology that enables your robot to perform targeted cleaning of specific rooms in your house. It may well be a drawback for those who are inclined to schedule their cleaning by rooms. Nevertheless, the robot is still as equipped as ever to deliver a comprehensive clean even without the added feature. With the new Advanced DirtDetect Technology, the previously built-in sensors are upgraded with increased sensitivity level that will distinguish high-traffic areas within your home to allow the robot to clean more thoroughly at said areas.

The ideal choice for larger homes.

Roomba 900 Series Extendable Run Time
Roomba 900 series featuring longer battery life for more efficient cleaning.

If you happen to have a spacious living area within your home, you will luck out with this series as it has an extendable run time up to 75 minutes for Roomba 960, and an astounding 2 hours in the case of Roomba 980. With its ability to work continuously within these timespans, it can complete its job with ease without needing to recharge midway through cleaning. Nevertheless, this series still encompasses the Auto-Recharge and Resume feature where your robot will automatically dock at its charger to be fully charged when its battery is running low and proceed with cleaning afterwards.

Is this the right series for you?

All Roomba series developed by iRobot are designed with a targeted group of patrons in mind, including but not limited to pet owners, those with hypersensitive health issues and most importantly working citizens without the luxury of having maids at home. The Roomba 980 robot vacuum additionally targets audiences with troublesome carpeted floors situation by delivering superb features such as Power Boost technology and upgraded air suction power that work wonders on carpets! Longer running time up to an overwhelming 120 minutes makes this series perfect for those living in large houses as your robot can cover a wider space with a single charge.

iRobot Roomba e Series – Launched Late 2018

This is one of the more affordable, mid-level Roomba series developed by iRobot with excellent cleaning performance that will meet your every expectation. If you deem the earlier mentioned premium features unnecessary for your household and are simply looking for a robot that can keep your home spotless, this would be the ideal series for you. You should be noted that Roomba e6 is an improved and updated model of Roomba e5; it has the same power and specs, a running time up to 90 minutes, Wi-Fi connectivity, wireless control but comes with an additional two virtual walls and an extra filter which weren’t in e5. 

1. iRobot Roomba e5 and iRobot Roomba e6

The iRobot Roomba e6 robot vacuum gets a cool $50 price cut on Walmart
iRobot e6

Premium cleaning that you deserve.

Roomba E Series Premium Cleaning

This series utilizes an advanced filtration system, identical to that of Roomba i Series which has a smaller filter compared to the older AeroForce filter. This leaves room for a larger washable dustbin that can accommodate more dirt for thorough cleaning of your home. It also works brilliantly on carpets and hard floors, a well-known feature across all Roomba series owing to the highly functional Dual Multi-Surface Rubber Brushes and their accompanying auto-adjusting cleaning heads. Instant readjustment of the brushes’ positioning ensures that they remain deeply engaged to the surfaces underneath so that no spots will be missed during cleaning. The uniquely designed rubber material of the brushes is also very flexible, keeping them firmly adhered to the ground regardless of how uneven it may be. Compared to Roomba 600 Series and the older AeroVac filtration system, this series provides an enhanced suction performance at 5X the air power for better trapping of dirt and dust.

The Einstein of smart robot vacuums.

Roomba E Series Dual Mode Virtual Barrier

With the aid of iAdapt Navigation and vSLAM technology, the robot can intelligently navigate your home to clean your floors thoroughly. This series also has an additional Memory Mapping feature that enables the robot to establish its location and identify where it needs to go next. If you wish to keep your robot away from certain rooms in your home during cleaning, the Roomba e6 also has built-in Dual Mode Virtual Wall Barriers that allows you to construct No-Go areas that are out of bounds for your robot. With the capacity to run up to 90 minutes, this series is ideal for keeping a large home clean in a single charge. However, this series lacks the auto-recharge and resume feature, hence, it must be fully recharged before gearing up for another cleaning cycle. The inability to resume cleaning amid charging may lengthen your cleaning session as compared to the premium series.

iRobot Roomba e Series – Yay or Nay?

It is a cost-effective series that shares many similarities with the Roomba i Series in terms of features and cleaning abilities. An improved and updated model of Roomba 890, this series fits those who are looking for a robot vacuum with fancier features whilst remaining economical in terms of pricing. The use of an advanced filtration system like that of Roomba i7/i7+ makes this series compatible for dusty homes, pet owners and consumers with delicate health issues such as bronchial asthma and hypersensitive airways. Longer running time at 90 minutes makes this series perfect for complete cleaning of larger homes without concerning about the need to recharge amidst its job. If your hands are fully tied with commitment to your studies, career or life in general, let the smart robot vacuum ease your house-keeping burdens by doing all the cleaning for you. Meanwhile, you can sit back and enjoy the luxury of returning to the comfort of your clean home after a full day’s work.

iRobot Roomba 800 Series (iRobot Roomba 890) – Discontinued

iRobot Roomba 890 deal: Save big on this best-selling robot vacuum today  only
iRobot Roomba 890

If you are ready to take a leap into the world of robot vacuums and fancies an advanced model that is not overwhelmingly pricey, Roomba 890 may be the ideal start for you. It provides a more conventional approach to cleaning with just the right number of features, excluding the complicated mechanics that usually accompanies high-end models.

Advanced triple-stage cleaning system.

Roomba 890 Premium Cleaning Experience

Roomba 890 pioneers the AeroForce System in the Roomba series and has since served as the benchmark for upgraded filtration systems across all iRobot smart vacuums. With a powerful suction capacity at 5X the air power compared to Roomba 690, all dirt and dust will be effectively captured with no chances of escaping. Accompanied by an improved AeroForce extractor brush that is tangle-free, Roomba 890 is ideal for homes with shedding pets to remove any traces of your pet hair from plain sight. These brushes are also easily maintained with longer lifespan since they do not get knotted with dirt, dust or hair. They are further paired with auto-adjustable cleaning heads that can adapt the robot’s height to match different floor surfaces, ensuring that it remains deeply engaged with both carpets and hard floors. All the dirt trapped by the robot will be removed via a high-efficiency filter that disposes up to 99% of dust, mites and allergens as small as 10 microns.

Tough-to-beat talents!

Roomba 890 3.6 Inches Tall
Roomba 890 easily navigating tricky spots with its optimal height of 3.6 inches.

Governed by a set of advanced technologies, Roomba 890 is a Wi-Fi connected robot vacuum that can be easily operated via smartphone so that you can schedule your cleaning sessions even away from home! Packed with an iAdapt Navigation system, it can make more than 60 decisions per second to move along your home smoothly without bumping into obstacles. The DirtDetect Technology also enables it to intelligently pinpoint high-traffic areas within your home and prompt the robot to clean these spots more thoroughly. Designed to be extremely agile and flexible at just 3.6 inches tall, it can navigate hard-to-reach areas such as beneath beds, sofas and other furniture. The Auto-Recharge feature available in Roomba 890 also enables it to automatically dock at its Home Base charging station to recharge at the end of its cleaning cycle or when its battery is running low. Compared to Roomba 690, it has a larger coverage area to an astounding 1200-1800 square feet; perfect for cleaning of larger homes.

Is iRobot Roomba 890 the one for you?

  • The value of Roomba 890 is hard to compete given its strong build quality and high level of performance. If you are searching for a robot vacuum with advanced cleaning technology yet modestly priced, this robot may be a good fit for you.
  • It is also suitable for larger homes with wide living spaces, especially ones with both hard floor and carpeted surfaces. Roomba 890 can take the challenge of cleaning the most uneven of surfaces with its flexible brushes and their accompanying auto-adjustable cleaning heads.
  • The newly designed tangle-free AeroForce extractor brush and powerful AeroForce Suction System make this robot vacuum the ideal companion for homes with pets. You can bet on Roomba 890 to ease the misery of having to clean after your shedding pets daily.
  • Above all, if you are currently bounded to your never-ending work or studies and has no time to spare for housekeeping, Roomba 890 can take the burden off your shoulders by doing the dirty job for you. Simply schedule your cleaning through the iRobot HOME App and leave the rest to be handled by your robot vacuum.

iRobot Roomba 600 Series

1. iRobot Roomba 690

irobot roomba 690
iRobot Roomba 690

Claiming the top of the Roomba 600 series, Roomba 690 pioneers the robot vacuum wave by becoming one of the first smart cleaners designed by iRobot. If you are new to the concept of smart home cleaning and eager to experiment with a robot vacuum that provides a simplistic cleaning approach, this is the ideal fit for you. Excelling at providing the best value buy, you can enjoy all the features packed in this neat little device without breaking your bank.

Patented 3-stage cleaning system.

Roomba 690 Patented Cleaning System

iRobot kicked off its patented 3-Stage Cleaning System with Roomba 600 series, featuring the highly sought-after Roomba 690 robot vacuum. The system consists of highly functional Dual Multi-Surface Brushes, Edge-Sweeping Brush and vacuum suction to lift off dirt of any sizes from carpets and hard floors. The Multi-Surface brushes work in pairs, first loosening and lifting dirt off the floor followed by the second brush which accelerates debris into the suction channel. Designed to tackle uneven surfaces from carpets to hard floors, the robot can adjust its height to the surface underneath with its auto-adjustable cleaning heads, ensuring constant contact during cleaning.

Leave your cleaning days behind!

Roomba 690 Wifi Connected

Worry no more about having to manually upkeep your household’s cleanliness and let Roomba 690 do the work for you from start to finish. Manage the Wi-Fi connected robot vacuum through the iRobot HOME App available in your smartphone even when you’re away from home. Better yet, Roomba 690 is also compatible with devices such as Amazon Alexa and Google Assistant; you can now operate the robot from the comfort of your couch through voice command.

A smart robot that fits your smart home.

Roomba 690 Bump And Correct Approach
Roomba 600 series cleaning with the “bump-and-correct” technique.

Roomba 690 owes its high cleaning performance level to the patented DirtDetect Technology which is packed with extremely sensitive sensors to distinguish concentrated areas of dirt. Upon encountering these tough areas, the robot will be prompted to clean harder, ensuring no spots are missed. Unlike the higher-end Roomba series, this robot vacuum is not supported by a navigation system. Since it is void of a memory feature, Roomba 690 is incapable of navigating and mapping the layout of your home during cleaning. Hence, it must rely on dirt detection and the conventional “bump-and-correct” approach towards cleaning. This approach literally means that the robot will move and clean on its own accord, meanwhile redirecting its cleaning path if it encounters any obstacles. It can make more than 60 decisions per second to adapt to its surroundings for an efficient cleaning cycle. Since the task of memorizing your home’s layout is out of the picture, this robot vacuum tends to clean slightly quicker than the other Roombas that do contain a memory feature. Packed with the Dual Mode Virtual Wall Barrier, you can also customize No-Go areas at home that are restricted to your robot to have a more targeted and efficient cleaning experience. Roomba 690 has the capacity to run up to 90 minutes before automatically docking and recharging. This extendable run time makes it the perfect choice for cleaning of large homes with spacious living areas. Following the completion of a cleaning cycle or when its battery is running low, it will intelligently return to its Home Base for recharging.

Who should buy the iRobot Roomba 690 Robot Vacuum?

  • If you are looking to purchase your very first smart robot vacuum, Roomba 690 will rise to your expectations with its excellent value and high functionality. Priced lower than the other Roomba series, this is the ideal model to start off your journey towards achieving a smart home.
  • If you are working on an extremely tight budget, Roomba 690 would be the best buy since it provides excellent features and guaranteed cleaning performance, making it a solid value all around.
  • Preaching convenience as the way of life, this robot is your match made in heaven if you are tied down to life commitments and can’t spare a precious minute to uphold your housekeeping. Simply command your robot to clean your house through a smartphone or by voice control and it will do the work for you from top to bottom.
  • Roomba 690 is also compatible with large houses given its long running time at 90 minutes, allowing completion of a cleaning cycle within a single charge.
  • Houses with carpeted surfaces and hard floor will also benefit from the flexibility that is Roomba 690. The Dual Multi-Surface Brushes and auto-adjusting cleaning heads make a powerful duo, allowing adjustment of the robot’s height with ease to remain deeply engaged to the surfaces it cleans.

2. iRobot Roomba 664

iRobot Roomba 664 Robot Vacuum Cleaner - Best iRobot Malaysia Robot Vacuum  Distributor
iRobot Roomba 664

Sleek, slim, stylish, extremely powerful and as innovative as they come, the iRobot Roomba 664 robotic vacuum cleaner navigates through your house, cleaning it, tracking its location and then automatically recharges when required! Sounds too good to be true but this vacuum does it all and can run for up to 120 minutes. Cliff-detect sensors help to detect stairs and drop-off spots to avoid it from tumbling over; sparing you the need to walk over and fix its position let alone worrying over damage. You can even schedule when you would like the iRobot to clean using the iRobot App.

Not a speck of dust can escape

The 3-stage cleaning system delivers up to 50 percent more cleaning performance with the presence of an edge brush, glue brush and fur brush installed in Roomba 664. Furthermore, the edge-sweeping brush is specially designed at a 27 degrees angle to sweep every debris away from every crook, edges and corners it could reach guarantee a thorough cleaning. Equipped with two main cleaning brushes, one to loosen dirt and the other to pick it up, the brushes work together to grab and remove dirt, hair and large debris from your floors including concentrated areas of dirt such as high-traffic zones of your home in which dirt-detect sensors will alert the robot vacuum to focus on that specific area and work harder. All types of floor receive no mercy from this robot as the auto-adjust cleaning head automatically adapts height to keep the multi-surface brushes in close contact with different floor surfaces, effectively cleaning carpets and hard floors. 

Built with a 9.2cm slim design, this robot just has the right size to fit under furniture making it perfect for cleaning under sofas, beds and kickboards without getting stuck; not to mention its full suite of intelligent sensors enable the robot to intelligently navigate around and under furniture to do their cleaning.

And there you go! A full list of top recommendations of iRobot Roomba robot vacuums in [acf field=”country” post_id=”options”] to complement your home. Packed with highly versatile features in each of its series, you can take your pick of which robot vacuum cleaner that suits your cleaning needs the most. Have you gotten one for yourself? Let us know how it works out for you in the comment section down below!


Alexander. (2020, October 7). IRobot Roomba i3 vs. i4 Robotic Vacuum Cleaners. Retrieved October 20, 2020, from

iRobot® Roomba® i4 (4150). Retrieved October 20, 2020, from


Which is The Best iRobot Braava Robot Mop to Buy in Malaysia? (2020 Update)

iRobot Braava robot mops rise as another top-of-the-line series designed by iRobot to complement the Roomba series in keeping your home shiny and spotless. This series features 3 models of robot mops; Braava m6, Braava 380T and Braava jet 240. Each are uniquely designed with stunning features guaranteed to fascinate and delight your every cleaning need. Especially invented to target sticky clutters and greasy surfaces, you can count on these robot mops to provide a gleaming home to live in. Advanced built-in hardware and frequent software updates available in this series also enable consumers to enjoy newly added features in these models; improving the robot’s functionality over time.

General features across the Braava series includes:

  • Multi-Cleaning Mode – Multiple cleaning modes (dry sweeping or wet mopping) available, each with their own uniquely designed cleaning pads to clean different surfaces.  
  • Maximized-Edge Design – One of a kind squared design allowing the robot to reach every nook and cranny of your home including sharp corners and along edges.
  • iAdapt Navigation System – Built-in on-board camera and highly receptive sensors aid the robot in navigating hard-to-reach places in your home.  The layout of your home can be mapped accurately to establish an efficient cleaning path for the robot.
  • Braava Jet Hard Floor Cleaning Solution – Each model comes with a cleaning solution that can be added into the water tank to provide a lasting fragrant scent to your floors after cleaning.
  • Cliff Detect Sensors – Safeguards your robot’s security by detecting stairs, ledges or lofts and keeps your robot away from them.

If you are on the search for the perfect mopping robot to match your home settings and cleaning needs, the following features outlined for each model in the Braava series should help ease your decision-making.

iRobot Braava m6 Robot Mop

Featuring multiple advanced features, iRobot Braava m6 robot mop is an exclusive invention that blows the conventional mop out of the water. The most advanced robot mop developed by iRobot yet, the m6 is possibly the epitome of perfection in the mopping robot industry.

Cleaning has never been easier!

Irobot Braava Jet M6 Precision Jet Spray

The newly added Precision Jet Spray feature enables Braava m6 to accurately spray water over dirty surfaces to loosen the stubbornest of dirt and grime, meanwhile keeping away from furniture, rugs or wall. Hence, you can keep your home clean without having to worry about collecting water puddles at unwanted areas. There are 2 mopping pads provided in this model – Wet Mopping pads and Dry Sweeping pads, both of which are suitable for cleaning of hard floors including hardwood, tile and stone. Simply attach your desired cleaning pad and m6 will automatically select the right cleaning mode for you. Wicking fibres are used in the wet mopping pad to loosen sticky messes, grime and grease. Meanwhile, the dry sweeping pad utilises electrostatic force to capture dirt, dust and hair. Ensure that the water tank is fully filled with water prior to wet mopping for guaranteed excellent cleaning results. Then, simply press the CLEAN button on your iRobot HOME App or the mop and you are good to go! If you wish to have fragrant floors, you have the option of adding Braava jet Hard Floor Cleaning Solution into the water tank as well.

A brainy mop that thinks on its feet!

Irobot Braava Jet M6 Efficient Cleaning Pattern

This model boasts the latest navigation system, iAdapt 3.0 with Imprint Smart Mapping Technology that can map your home’s blueprint precisely allowing it to cruise smoothly through your home. Built specifically for large homes with complex layouts, the additional mapping feature can further compartmentalize your home into different sets of room for targeted cleaning of intended rooms. Braava m6 is the largest mopping robot designed by iRobot yet, making it ideal for large homes with wide living area. At a dimension of 10 x 10.6 x 3.5”, it has the capacity to cover a larger surface area within a shorter timespan for efficient cleaning of massive homes. The model’s Maximized-Edge Design also enables easy maneuvering along edges, deep corners and tricky spots to ensure no areas within your home are left uncovered. Braava m6 is currently the only robot mop in the Braava series that can be powered by iRobot HOME App and voice control through Amazon Alexa or Google Assistant. Hence, if you intend to operate your robot from the comfort of your couch or away from home, this would be the ideal choice for you. Adopting the same Auto-Recharge and Resume feature available in the Roomba series, m6 can automatically dock at its Home Base when its battery is running low or after completion of a cleaning cycle. You need not worry about your cleaning cycle being intervened as the robot will intelligently resume cleaning wherever it left off after full recharging. Unlike other robot mops in the Braava series, Braava m6 can run indefinitely without a premeditated run time owing to the Auto-Recharge and Resume feature.

Roomba S Series Imprint Link Tech 1
iRobot Braava m6 featuring Imprint Link Technology with Roomba i and s Series

The additional Imprint Link Technology is also capable of connecting Braava m6 and Roomba i7/s9 in a single interface. You can now schedule your robots for automatic sequential cleaning – vacuuming followed by mopping for a doubly cleaned home!

The exorbitant features that accompanies Braava m6 do however make it one of the priciest mopping robot in the current market. If your home settings do not require these additional features, Braava 380t and Braava Jet 240 are less expensive alternatives to be deliberated. However, if the premium features of the m6 have picked your interest and proves beneficial for you in the long run, it would be a mighty well robot to invest in.

Should you buy the iRobot Braava m6 mopping robot?

  • If your home setting is large with a complicated layout and multiple rooms, this robot mop would be an excellent choice for you. It is the only model in the Braava series that excels at navigating both wide spaces and different rooms with the latest iAdapt 3.0 Navigation System paired with Imprint Smart Mapping technology. Its capacity to perform zoned cleaning enables targeted cleaning of different areas within your home. Boasting the largest size among the other robot mops designed by iRobot, m6’s cleaning range also encompasses a wider area making it suitable for massive houses.
  • Fancy an automated home that does all the cleaning for you? If you are a proud owner of Roomba i7/17+ or s9/s9+, you may find having an additional m6 robot mop to be extremely helpful in keeping your home doubly cleaned! With the latest Imprint Link technology developed by iRobot, m6 remains as the only robot mop that can work in tandem with Roomba robot vacuums for successive cleaning of your floors – vacuuming followed by dry and wet mopping.
  • The ideal choice for those fully committed to their work or studies – Wi-Fi connectivity through the iRobot HOME mobile application allows you to schedule and monitor the robot from miles away. This abolishes the physical boundaries of cleaning as you can now operate your mopping robot from the comfort of your school or workplace. M6 is the only robot mop in the Braava series that can be linked to the iRobot HOME app. Trust the robot to complete its task for you without needing constant monitoring since it can recharge and intelligently resume cleaning afterwards. 

iRobot Braava 380T Mopping Robot

iRobot Braava 380t is an advanced robot mop with premium-packed features to ease day-to-day housekeeping chores. One of the higher end mopping robots in the Braava series, it provides the highest cleaning quality and performance to satisfy your cleaning whims.

Premium yet straight-forward cleaning solution.

iRobot Braava 380t operates via the Pro-Clean System, an advanced cleaning system that encompasses a triple pass mopping action which will guarantee efficient removal of potent dirt and grime from hard floors such as hardwood, tile and stone. 2 cleaning modes can be manually selected in this model; dry sweeping and wet mopping. As the name suggests, no water or cleaning solution is required in the dry sweeping mode. This mode enables the robot to move up and down in a straight line across each room it cleans. In the meantime, the wet mopping mode will cover the same area in a repetitive cleaning motion to ensure all sticky dirt and grime are effectively lifted off the floors before moving to a new area. If you wish to have a fragrant finish to your home, you can additionally add Braava jet Hard Floor Cleaning Solution into the water tank for wet mopping. Its operation is truly a matter of child’s play as you only need to attach a cleaning cloth and press the MOP or SWEEP button to see your robot come to life!

Irobot Braava Jet 380t Cleaning Cloth

iRobot Braava 380t also boasts cost-effectiveness in terms of its maintenance as it is compatible with an array of cleaning cloths, be it the reusable iRobot microfiber cloths or any other disposable cleaning cloths.

A smart mopping robot for a smarter home.

Irobot Braava Jet 380t Cleaning

With an advanced iAdapt 2.0 Navigation system that utilises built-in camera and sensors, leave it to Braava 380t to smoothly navigate the entire floor plan of your home without any hitches. This model includes additional North Star navigation cubes that must be placed in a strategic location in the room during cleaning. The cubes will shoot a signal off the ceiling in that room that will be picked up by Braava 380t. This enables the robot to track its precise location within the room and establish an efficient cleaning route. It will also intelligently manoeuvre itself around obstacles and under furniture, providing a speedier clean compared to older robots that rely on the “bump and continue” approach. The new Maximized-Edge Design that accompanies this model allows easy tackling of tricky areas including deep corners, edges and under furniture. Unlike most conventionally round robots, the square design enables Braava 380t to get in proximity with adjacent walls, corners and edges for a comprehensive clean. Built specifically for the comfort of cleaning massive homes with wide living spaces, this model has a larger cleaning coverage compared to Braava Jet 240. In dry sweeping mode, Braava 380t can cover an area as large as 1000 square feet in a straight line. Meanwhile, the wet mopping mode allows the robot to cover about 400 square feet in a back and forth cleaning motion. Also, its extendable battery run time up to 210 minutes in sweeping mode and 150 minutes in mopping mode gives the robot ample time to mop your floors and cover a wider ground within your home.

iRobot Braava 380t is indeed one of the more extravagant mopping robots available in the market. Hence, expect to pay a hefty price to be able to enjoy the premium features included in this model. However, if you find this robot fitting perfectly to your cleaning needs, we can guarantee that Braava 380t is worth every penny in the long run given its powerful cleaning performance. Capable of keeping your home spotless daily, it may well be a value buy all around.

Is iRobot Braava 380T robot mop the right choice for you?

  • Drowning in endless work or school assignments and can’t spare a moment for house chores? Worry no more while the Braava 380t comes to your rescue. With the capacity to perform both dry sweeping and wet mopping, leave it to the robot to keep your home shiny and spotless without you needing to break a sweat!
  • Those who own massive homes with complex layouts would benefit the most from this model as it can seamlessly navigate your floors with its advanced iAdapt 2.0 Navigation system and additional North Star cubes navigation device. Built specifically for cleaning of spacious areas, Braava 380t comes with an impressively long run time up to 210 minutes as well as a wide cleaning coverage up to an astounding 1000 square feet.
  • If your home bears many tricky spots that are tough to clean manually, Braava 380t can ease cleaning for you as it can effortlessly get into deep corners, edges and under furniture with its unique square Maximized-Edge design.

iRobot Braava Jet 240 Robot Mop

If you are new to the concept of smart cleaning devices or is simply looking for an economical mopping robot to keep your home tidy and clean, Braava Jet 240 would be the ideal steppingstone for you. This robot mop is great for keeping your floors sparkling between bouts of deeper cleaning sessions.

The most simplistically elegant cleaning approach yet.

Irobot Braava Jet 240 Precision Jet Spray

iRobot Braava Jet 240 operates via the patented Superior Precision Jet Spray and Vibrating Cleaning Head features that enable precise distribution of water over concentrated areas of dirt, stains and grime while keeping away from rugs, furniture and walls. This model also features Automatic Selection of Cleaning Modes whereby the robot intelligently chooses the correct cleaning mode based on the mopping pad attached to it. You can choose from a total of 3 cleaning modes, each with its own unique cleaning pad – wet mopping, damp mopping or dry sweeping- to suit the convenience of your cleaning requirements. The material of cleaning pads used complements well with mopping and sweeping of finished hard floors such as hardwood, tile and stone. In the wet mopping mode, Braava Jet 240 can perform a triple pass cleaning motion to effectively lift off the stubbornest of dirt, stain and grime. Meanwhile, a single pass will be made in the dry sweeping mode to lift off dust, dirt and pet hairs. For a fragrant home, add Braava jet Hard Floor Cleaning Solution into the water tank provided prior to mopping. With the newly added Pad Eject button available, you no longer have to worry about getting your hands dirty while removing the cleaning pads.

A brilliant companion for your smart home.

Irobot Braava Jet 240 Premium Cleaning

As with all models in the Braava series, Braava Jet 240 also utilizes the squared Maximized-Edge Design to get close to adjacent walls, corners and edges for thorough cleaning of these hard-to-reach places. Additionally, this model is particularly small and nimble, making it easy to navigate the smallest of spaces that might otherwise not get cleaned. It can also make a full 360-degree turn, allowing it to smoothly maneuver around furniture and other obstacles for a speedier cleaning cycle. Powered by the iAdapt 2.0 Navigation System, Braava Jet 240 can seamlessly navigate the entire layout of your home and device the best cleaning route for an efficient cleaning cycle. With the additional built-in Virtual Wall Mode, you can now construct an invisible boundary to keep your Braava jet in an enclosed space even in rooms without doors, such as kitchens and entryways. With its cleaning coverage that spans a total of 200 square feet and battery run time of 30 minutes, this model would be ideal in assisting the cleaning of small, cozy homes.

Despite being able to ease your housekeeping burden, Braava Jet is still not a match for the traditional mop given its relatively small size and cleaning power. However, it could still be a nice addition to your home if your floors are rarely dirtied to the point of needing constant thorough mopping. One thing’s for sure, there is no physical labour needed in using this mop. Simply attach your desired cleaning pad, press the CLEAN button and watch the robot does the work for you. Maintenance wise, Braava Jet 240 is known to require more cleaning pads since it operates with 3 different cleaning modes. However, you always have the option of trading the iRobot’s cleaning pads with store-bought washable pads that are not only recyclable but also more cost-effective in the long run.

Does the iRobot Braava Jet 240 mopping robot fits your cleaning needs?

  • If you are relatively new to the smart home cleaning journey, Braava Jet 240 may be the perfect start for you. It is reasonably priced and compatible with homes that require light maintenance cleaning between bouts of thorough cleaning. While it may not be an ideal substitute to the traditional mop, Braava Jet 240 can still be a great addition to your home by keeping it spotless daily; easing your housekeeping burden when it’s time for deep cleaning to be done.
  • If you are looking for a simple and easily operated mopping robot, Braava Jet 240 is the least intimidating within the Braava series since it is only packed with essential features needed for a perfect clean. You don’t have to be tech-savvy to be able to figure out the workings of this robot, unlike the other models with their accompanying premium features.
  • Houses with many hard-to-reach areas would benefit from this model given its small dimensions, square design to easily get into deep corners and edges as well as ability to make a full 360-degree turn to avoid any obstacles along its cleaning path.

We hope this list of top recommendations of iRobot Braava series in [acf field=”country” post_id=”options”] can help ease your decision-making in purchasing your very own robot mop! Which of these mopping robots suit your homes’ settings and cleaning needs best? Let us know your thoughts in the comment section down below!


How Lazada Malaysia and Skynet Malaysia Con Us As Seller


TL;DR We got conned by Lazada and Skynet on a sale of RM2k and both of them are pushing the blame to each other and to us as well. As a long time seller on Lazada, I feel very disappointed that no actions has been taken.

This will be a pretty lengthy post, as I want to put out as much details as possible during the timeline of the incident.

We received an order on 30th January 2018, with the order number 3947851242. We contacted Skynet and the parcel was collected on 1st of February, which is 2 days after the order date.

On 6 February 2018 4.05pm, we received an email saying the tracking number in untraceable.

*It’s like this every single effing time. Parcel collected, and we received email of untraceable tracking number. We are really living in a 3rd world country but act like we are in 1st world.*

Nehmindddd, we are used to it liao. So we submitted the escalation form and attached the signed merchant copy of the consignment note on 6 February 2018 5.02pm.

NOTE: Everytime after we submit the form, the system will be updated shortly. So i guess everything will be alright lor hor? *fingers crossed*

To be fair, from our many years of experience, we do understand that during festive months like this, especially when we are approaching Chinese New Year, most logistic services will be flooded with an excess of delivery, and the deliveries might face some delay due to the overload.

Nehmindddd... I totally understand again....


But since Lazada and Skynet are the so called “big boys” in town, in good faith, we put our trust in them that the item will be delivered on time. We kacang putih, cannot do anything ma right?

Unfortunately, on 17 February 2018, the order is cancelled by Lazada system.

Damn kan cheong we lost money for nothing, we fast fast submit another ticket [PSC-1798781] to inform about this issue.

We have also initiated many livechat sessions to get help, but all of them kept asking us to submit form, but no help was given at all.

On 22 February 2018, Skynet finally updated their system, and the item has already been delivered to customer.

WAH CHAM LIAO LOR! Money Lost! Product also LOST! Wah kao!

We contacted Lazada Seller support again, but they said that it is our fault for still sending the item to customer when the order has already been cancelled. But we have shipped the item immediately after receiving the order! Can you believe it?!


And ever since, we have been emailing Lazada Support back and forth to get back our hard earned money. This entire glitch happen because of Skynet delayed in updating their system.

Furthermore, the Seller Support department told us the merchant copy order does not have a date written on the merchant copy itself.

To be honest, this is another problem from Skynet. We have always asked them for their name, company chop and date as a proof of pickup. But many times they just turn a blind eye, giving reasons like not having the chop with them, act dumb and all. It seems like Skynet hires mostly incompetent dispatch boys.

Here are some of the tickets for the conversation made with their Seller Support: PSC 1072870, PSC 1673397, PSC1798781.

I can prove this matter in the attachments below. Many orders were pick up but no date was written, theres is no company chop either.
skynet dispatch boys does not sign or leave any ID

I do realize and admit that it is our fault for not insisting on getting the chop and date on this particular order, but what can we do when Skynet dispatch are incompetent? Should we refuse the pickup and wait for another pickup to be made a few days more? We are required by Lazada to fulfill each order within 48 hours or risk the order being cancelled. But as a long time Lazada seller, this is the first time I encounter such issue.

In all, I would like to state that the arguments made by Lazada Seller support is full of flaw.
1. If we really ship the item on 22nd Feb, why would I be able to submit an escalation form on 6th February 2018?
2. If the order has been cancelled on 17th February, why would I still be so stupid to send the item afterwards on 22nd Feb?

On top of that, the entire Lazada support is TOTAL SHIT. Previously we have a seller support contact number to raise any issues we face, but now all we have is email and livechat. But ALL of them are trained to reply according to SCRIPT. They all reply like robots, not understanding our problems at all.

As I could not reach anyone by the phone for the Seller Support, I called the Customer Support instead, I know they could not help me with my Seller issues, but I was hoping they could transfer the line to someone who is able to. But to my dismay, all of them are only good at providing excuses like “Oh our managers currently are busy, they will contact you back” or “Oh, I can’t do that, I’m sorry” or “I understand your situation, but…. [XXXX Reasons]”. I did not receive any callback from your support at all. Really, they are the same INCOMPETENT as the seller support.

All in all, I am just a small time seller on lazada, trying to earn a little bit to support my team members and also to provide for my family. Selling on Lazada is not free. I pay 5% commission for all sales plus 2% payment gateway fee. But with that, I am hoping to receive a better support as a seller, and to get my issues resolved amicably.

I am not trying to badmouth Lazada or Skynet, all I want to now is to get back what is belong to us. At the same time, I hope this post can help other sellers as well and to prevent them from getting con like us do.

I will update this post again, IF lazada takes proper measures to rectify this issue.

Thank you.